Waitrose & Partners
Supermarket Assistant- Jersey
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Supermarket Assistant
About the Role
As a Supermarket Assistant, you’ll help shape our brand difference with customers every visit. Deliver Partner-led service and unwavering passion for food that competitors can’t match—passionate Partners serving food lovers! Stand out by going the extra mile, fostering trust, and building long-term customer loyalty for Waitrose.
Key responsibilities include*:
- Providing exceptional customer service
- Ensuring a seamless shopping experience
Essential Responsibilities Alongside customer service, your role ensures smooth shop operations through:
-
Stock replenishment:
- Keep shelves fully stocked at all times
- Ensure products are placed correctly for accessibility and visibility
-
Online order fulfilment:
- Pack and dispatch online customer orders to waiting drivers
- Support e-commerce growth with timely dispatch
-
Waste reduction:
- Adhere to product due diligence and quantity markdowns to avoid excess stock damaging shelf life
- Follow "first in, first out" strategies for perishable goods
-
Team collaboration:
- Offer support across Operational Partner tasks, including:
- Checkout assistance during busy periods
- Click & Collect order management
- On-demand order processing
- Offer support across Operational Partner tasks, including:
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- Shop maintenance:
- Maintain a safe, clean, and organised workplace
- Conduct routine shopkeeping duties like floor wiping, board rotation, and inventory checks
Essential Skills/experience
- Strong communication skills to thrive in a team environment and engaged with customer facing interactions
- evidenced teamwork and ability to collaborate effectively
Desirable Skills/experience & Qualities
- Previous experience in a customer-facing role
- Up-to-date knowledge of food and drink trends with a keen interest in culinary innovations
- Flexibility—adaptable to varying shifts and first-aid support demands across the branch
About The Partnership
We’re the largest employee-owned business in the UK, combining John Lewis and Waitrose. We aren’t employees—we’re Partners, driven by a shared purpose to create a happier world.
Our values are rooted in offering brilliance in retail:
- Never Knowingly Undersold: Ensuring customers receive the best value, quality, and service
- Ownership mindset: Sharing responsibility for the business’ success and its rewards
- A thriving culture where inclusivity, growth, and integrity are core
- Partners voice matters—every idea contributes to collective progress
- Treat all people with kindness and respect
- Strive to create an environment where all feel like they belong and can thrive
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Crucial Notes
- Vetting requirements: Some roles require pre-employment checks (including possible DBS checks for successful candidates). You’ll be informed during recruitment and encouraged to complete checks promptly for timely hiring.
- Consider applying early; vacancies may close quickly in high-demand cases.
- Reasonable adjustments: If a disability would impact your application process, contact HR early to discuss support strategies.
Flexible Working Support We promote good work-life balance. Discussions about:
- Flexible/compressed hours
- Job sharing
- Shorter-hour contracts (where operationally feasible) are welcomed during your interview. Speak to your hiring manager for bespoke approaches.
As Partners, everyone owns impact and results—we’re in this together!
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