Waitrose & Partners
Supermarket Assistant
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Supermarket Assistant
Supermarket Assistant
About the Role
As a Supermarket Assistant, you'll help our team deliver an exceptional experience for our customers on every visit, providing the Partner-led service and passion for food that our competitors simply cannot match—passionate Partners serving food lovers!
Your dedication to going the extra mile will make all the difference to customers' impressions of the Waitrose brand, earning their trust and loyalty for a lifetime.
Key Responsibilities
Alongside outstanding customer service, your role involves a variety of essential shopkeeping tasks to ensure smooth and efficient operations:
- Stock replenishment – keeping shelves fully stocked and ensuring products are in the right place at the right time for customers.
- Fulfilling online orders – preparing customer orders efficiently so our drivers can deliver shopped directly to customers’ doors.
- Reducing wastage – following product due diligence and applying markdowns to items nearing sell-by dates.
- Wider team support – assisting with checkout operations, managing Click & Collect orders, fulfilling on-demand requests, and more.
- Maintaining a safe, clean environment – performing general shopkeeping tasks as needed to keep operations running smoothly.
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Essential & Desirable Skills/Experience
You'll Need
- Strong communication skills to collaborate effectively with teammates and customers.
It’s a Plus If You Have
- Experience in customer-facing roles would be beneficial.
- An up-to-date knowledge of and enthusiasm for food and drink trends.
- A flexible attitude to help support the entire branch where necessary.
About The Partnership
We are the largest employee-owned business in the UK, home to our cherished brands: John Lewis and Waitrose.
This isn’t just about being employees—we are Partners, united by our purpose to build a happier world. Now, more than ever, there’s an exciting opportunity to join us as we evolve, innovate, and remain unmatched in retail brilliance.
Our values are rooted in:
- Never Knowingly Undersold – unmatched quality, service, and value in John Lewis and supreme food service in Waitrose.
- Collective ownership – each Partner shares responsibility and rewards.
- Voices matter – we contribute to success, through challenges and triumphs, guided by our behaviours and a culture of kindness and respect.
- Belonging and thriving – embracing diversity, fostering an environment where everyone feels free to be themselves while growing individually and collectively.
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Important Notes
- Some roles may require pre-employment vetting (e.g., DBS checks), which will be flagged during recruitment. These checks are mandatory if offered a position.
- Apply early—we often close vacancies due to high demand.
- Need an application adjustment due to disability? Contact us promptly to discuss accommodations.
- Flexible working is encouraged, for example compressed hours, part-time, or job-sharing roles (discuss these with your hiring manager post-interview).
Supermarket Assistant – Help shape the future of fantastic retail. Partner up with us today!
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