Waitrose & Partners
Supermarket Assistant
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Supermarket Assistant
Supermarket Assistant (Waitrose)
About the Role
As a Supermarket Assistant, you’ll help shape our brand’s standing by delivering Partner-led service and passion for food that rivals behind us. We’re helping food lovers every day with a commitment to earning their trust and loyalty—ensuring their next visit to Waitrose is even more enjoyable.
Your dedication to the extra mile makes the difference. It’s your professionalism, teamwork, and ability to reflect our brand values that will keep customers returning and talking about Passionately Delicious Service.
Key Responsibilities
Your role spans customer service excellence and shop operations, ensuring a smooth and efficient retail experience. Tasks include:
- Stock replenishment – Keeping shelves fully stocked and products in the best place for customers, with an emphasis on product visibility and peak availability.
- Online order fulfilment – Processing and preparing Same Day Delivery and home grocery orders for same-day or next-day delivery to customers.
- Waste reduction – Implementing markdown schedules and managing sell-by date batches to minimise food waste while keeping freshness standards high.
- Operational support – Working alongside checkout teams, Click & Collect stations, and on-demand orders when required.
- General shopkeeping – Ensuring a safe, clean, and organised work environment through routine tidying and maintenance tasks.
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Essential Skills & Experience
You’ll need:
- Strong communication skills – Ideal for collaboration in team settings and customer interactions.
- Problem-solving attitude – A willingness to adapt and find workable solutions quickly.
- Physical stamina – For standing, lifting, and active floor movement throughout shifts.
- Attention to detail – To ensure accuracy in restocks, order processing, and safety protocols.
Desirable Skills & Experience
It’ll give you an edge if you have:
- Customer-facing experience – Having worked in a retail or hospitality setting before.
- Passion for food & trends – Staying updated with nutrition, sustainability, or culinary insights.
- Team player mentality – Willingness to step up and support wider store operations when required.
About The Partnership
We aim to build a happier world for everyone—our Partners and customers alike. As one of the UK’s leading employee-owned businesses, we foster a culture where all voices are valued, and kindness drives success. Here’s why Waitrose and John Lewis stand apart:
- Shared ownership – Every Partner contributes to and benefits from our collective success.
- Ruthless dedication – Committed to leading in retail quality, service, and affordability.
- Inclusive community – A space where differences are celebrated, and everyone is welcome to thrive.
- Flexible support – Recognising the importance of work-life balance, we actively encourage adaptations to working hours, hybrid roles, and job-sharing opportunities.
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Nor do we sells out of service to make sacrifices for profit. We believe in Never Knowingly Underselling—on price, quality, or kindness.
Important Considerations
Before you apply, please note:
- Pre-employment vetting may be required for some roles, including DBS checks, financial probity checks, or background screenings. You’ll be informed and supported at every step.
- Early application recommended – Some vacancies close promptly if we receive a high volume of applications.
- Accessibility support – If you need adjustments due to a disability (e.g. extra time for application completion), reach out to us promptly.
Next Steps
Ready to make a difference as a Supermarket Assistant at Waitrose? Join our team of Proud Partners—where passion leads, kindness inspires, and kindness lingers well beyond our shelves.
Join us, THRIVE with us, and build that happier world together.
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