John Lewis Partnership
Supermarket Assistant
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Supermarket Assistant
Supermarket Assistant – Stroud (Waitrose & Partners)
About the Role
As a Supermarket Assistant at Waitrose & Partners, you’ll help us deliver exceptional customer service—driving our difference in passion and quality that competitors can’t match. By going the extra mile, you’ll shape lasting customer trust and loyalty while contributing to the Waitrose brand’s reputation.
Key to this role is our Partner-led service, where staff and customers alike share a genuine love for food. Whether stocking shelves, assisting with online orders, or creating a safe, welcoming environment, every effort counts.
Pay includes:
- Core rate of £13.00/hour (raising to £13.25/hour after 90 days)
- Night Premium of £3.75/hour for shifts between 22:00–06:00 (applies to new and existing Partners under Enhanced Hours Premium arrangements)
- Commission-based savings accounts (Partners’ Bonus Scheme) and an array of Partnership benefits
Key Responsibilities
You’ll ensure smooth, efficient operations across these core tasks:
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customer-facing service
- Stock replenishment to keep shelves stocked and products accessible
- Assisting with customer questions and troubleshooting customer orders
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Order fulfilment
- Picking and packing online orders for home delivery
- Supporting Click & Collect and on-demand grocery requests
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Waste reduction
- Prioritising perishable goods through strategic pricing and markdowns
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Shopkeeping & maintenance
- Keeping floor space tidy and customer areas well-maintained
- Helping out with checkout support during busy periods
Essential Requirements
- Effective communication to collaborate with team members and clients
- Willingness to support the wider store team across shifts (including early mornings, late nights, evenings and weekends)
Desirable Skills
- Prior experience in customer service-oriented roles
- A keen interest in food and drink trends
- Flexibility to adapt and assist in diverse scenarios within the store
Job Craft
| Type | Details |
|---|---|
| Pay | £13.00/hour → £13.25/hour (after 90 days) |
| Hours | Part-time (14 hrs per week) across 7-day rotations |
| Location | Waitrose & Partners, Stroud (London Road, GL5 2AP) |
| Closing Date | 1 July 2026 |
| Vacancy Level | Partnership Level 10 |
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About the Partnership
We’re the largest employee-owned business in the UK, driven by our shared purpose to "build a happier world". Rooted in the.**
- Our core values**: Kindness, Respect, Service, Enjoyment, and Ownership**
- Ownership: Staff (called Partners) each have a stake in our success, recognising our responsibility both to achieve excellence and to treat each other with fairness.
- Flexibility: Part of a People-led organisation committed to supporting work-life balance (e.g. flexible hours, compressed weeks, job sharing).
- Join a unique workplace: Whether through your career growth or contributions to the collective environment, we collectively own our success.
Note on Vetting: Certain roles undergo pre-employment checks (including DBS checks). You’ll be informed if this applies if you progress.
🔗 For further details, visit: Embedded role info link.
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