John Lewis Partnership
Supermarket Assistant
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Supermarket Assistant
About the Role
As a Supermarket Assistant, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with — passionate Partners serving food lovers!
Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium.
Key Responsibilities
You’ll support Waitrose & Partners, with a variety of shop-related tasks to keep operations running efficiently.
Key responsibilities include:
- Stock replenishment: Ensuring our shelves remain as full as possible, products are in the right place at the right time, and we exceed customer expectations.
- Online order fulfillment: Preparing customers’ orders ready for delivery directly to their homes.
- Reducing wastage: Following best practices for product quality management, including markdowns as products approach sell-by dates.
- Supporting team operations: Assisting with checkout roles, Click & Collect orders, on-demand customer orders, and other frontline tasks.
- Maintaining a safe and tidy environment: Ensuring both shop floor and workplace cleanliness.
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Essential Skills & Experience
Strong candidates will have:
- Effective communication skills, enabling work as part of a team and engagement with customers to deliver exceptional service.
Desirable (but not essential):
- Previous experience in a customer-facing role is welcomed.
- Keen interest/up-to-date knowledge of food and drink trends.
- A flexible approach, prepared to support the entire business, including shifts outside regular hours.
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Benefits & Remuneration
- Pay: £13.00 per hour (rising to £13.25 after 90 days)
- Contract type: Temporary
- Hours: Part-time (15 hours over seven days), including possible early starts, late finishes, evenings, and weekends.
Job level: Partnership Level 10
Location: Waitrose & Partners store at 51 Northumbria Drive, Westbury Park, Bristol, BS9 4HN.
About The Partnership
We’re the largest employee-owned business in the UK — and home to Waitrose (passionate about food) and John Lewis (indefatigably committed to service). Here’s what makes us unique:
- We’re more than employees: Partners who own and share in the business’s success.
- “Never Knowingly Undersold”: Our promise to customers for unmatched price, quality, and service.
- Shared mindset: Collaborative, innovative, and thriving in challenges. We treat each other with respect, kindness, and kindness.
- Embraces diversity: A commitment to inclusiveness, fostering a sense of belonging where ideas flow freely.
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Our values educate our behaviours:
- Pride in our work and partnership.
- Respect for each other.
- Honesty and openness.
- Transparency in decision-making.
- Inclusiveness, celebrating everyone’s unique backgrounds.
Partnership as an Owner:
- Everyone—managers and team members—has a direct stake in shaping our brand, store, or service innovation.
- Being part of an employee-owned business means your voice matters at every level.
Additionally, flexible working is at the core of our culture, and we consider requests for variations in hours, schedules, or team setups as discussions to foster a sustainable balance.
⚠ Important Notes:
- Some roles require pre-employment vetting (including DBS checks for successful candidates).
- If needed, alerts about vetting documentation will appear during recruitment. Act quickly to avoid delays.
- Financial probity checks may also apply for certain roles.
- Vacancies may close early if oversubscribed; application Lloyd Randall recommends applying as soon as possible.
Together, Partners and Customers make The John Lewis Partnership exceptional. 🌟
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