John Lewis Partnership
Supermarket Assistant, Team Leader Nights
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Supermarket Assistant, Team Leader Nights
Team Leader – Waitrose
ABOUT THE ROLE
As a Team Leader within one of our Waitrose shops, you'll help shape the customer experience, delivering the Partner-led service and passion for food that our competitors can't compete with. As a passionate Partner serving food lovers, your dedication to going the extra mile will leave a lasting impression.
Your commitment ensures customers return repeatedly, trusting and loyal to our brand while helping drive sales and profitability. In addition to your contractual pay, premium rates apply for shifts worked between 22:00–06:00 (£3.75 per hour)—available to all Partners enrolled in the Enhanced Hours Premium scheme.
Due to working time regulations, applicants must be 18 years or older.
KEY RESPONSIBILITIES
Alongside excellent customer service, your role involves critical shop functions to maintain efficiency and productivity. Key tasks include:
- Supporting management and collaborating across the shop to meet customer demand.
- Ensuring all Partners comply with safety and legal standards.
- Fulfilment of online customer orders for home delivery.
- Stock replenishment – keeping shelves well-stocked and products in the right place for customers.
- Assisting with checkout duties, managing Click & Collect, fulfilling on-demand orders, and more.
- Driving commercial performance, offering productivity and innovation ideas.
- Reducing waste through attentive product management and markdowns for near-expiry items.
- Maintaining a safe and tidy working environment with core shopkeeping tasks.
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ESSENTIAL REQUIREMENTS
- Strong people and leadership skills.
- Solid understanding of retail operations and how to maximise success.
- Proven experience in customer-facing roles.
- Effective stakeholder management (working with third parties and colleagues).
DESIRABLE EXPERIENCE
- Duty Manager training (Internal Partners only).
JOB DETAILS
- Closing Date: 7 July 2026
- Pay Rate: £14.58 per hour
- Contract Type: Permanent
- Working Hours: Full-time, varied, including evenings (21:00–08:00) and weekends.
- Job Level: Partnership Level 10
- Location: Waitrose & Partners, Glasgow Road, Milngavie, G62 6JP
ABOUT THE JOHN LEWIS PARTNERSHIP
We are the largest employee-owned business in the UK, home to beloved brands like John Lewis and Waitrose. "We’re not employees—we’re Partners." Our purpose? To build a happier world, blending retail excellence with purposeful ownership.
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Guided by three essential promises—Never Knowingly Undersold on price, quality, and service—we strive to elevate retail for partners and customers alike. As Partners, we:
- Engage in co-ownership—sharing responsibilities and rewards.
- Aligned values: Upholding kindness, respect, and a commitment to making our partnership a belonging space.
- Full potential: Developing individually and collectively, embracing diversity to create environments where everyone can thrive.
We’re priced to pay—where our team, culture, and innovation drive continuous growth. Application tip: Apply early—vacancies may close quickly once oversubscribed.
ADDITIONAL IMPORTANT NOTES
- Some roles may require pre-employment vetting (including DBS checks, financial background checks, depending on the role). You’ll be informed during recruitment.
- Flexible working is supported, such as alternative hours, job sharing, or shorter contracts where possible.
- Discuss flexible working needs during your interview.
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