John Lewis Partnership
Supermarket Assistant, Team Leader Nights
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Team Leader Vacancy – Waitrose (Chandler’s Ford)
About the Role
As a Team Leader within one of our Waitrose shops, you’ll help define our difference—delivering Partner-led service and passion for food that competitors can’t match. Each visit should leave customers thrilled, eager to return for life, by earning trust and loyalty through exceptional service.
Your proactive approach will enhance customer experience, foster team spirit, and drive sales and profitability. Key perks include:
- Night Premium for shifts between 22:00–06:00 at £3.75/hour
- Application open to all applicants aged 18+ (due to working hour regulations)
Key Responsibilities
Your role spans operational excellence, team leadership, and commercial commitment:
- Shoplife Coordination: Support the shop’s management team, liaising across departments to meet customer demand.
- Customer Service: Deliver outstanding customer experience through proactive and charming service.
- Health & Safety: Ensure all Partners operate safely and legally, adhering to company standards.
- Inventory & Fulfillment:
- Assemble online orders for delivery, ensuring accuracy and timeliness.
- Manage stock replenishment, maintaining full shelves and logical placement for ease of purchase.
- Operational Support:
- Assist with checkout teams during busy periods.
- Handle Click & Collect batches to maintain efficiency.
- Areas may require on-demand ordering (emergency supply rectification) and other tasks as needed.
- Commercial Growth:
- Actively help increase shop profitability through process improvements,=data-driven adjustments, and ideas.
- Proactively reduce food waste via strategic product rotation and markdowns.
- Environmental Standards:
- Maintain a safe, tidy, and efficient working area by completing general shopkeeping tasks.
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Essential Experience & Skills
To succeed, you should:
- Demonstrate strong team leadership and people-management abilities.
- Have a solid retail background, including customer-facing roles.
- Showcase commercial acumen with experience in optimising sales and productivity.
- Apply effective stakeholder management skills with third parties and colleagues.
Desirable Experience
- Experience as a Duty Manager (for internal Partners)
Critical Information
- Pay: £14.58/hour (including premiums where applicable)
- Contract Type: Temporary
- Working Hours: 37.5 hours per week, across seven days (including weekends), typically 4/5 nights shift rotations (22:00–08:00).
- Location: Waitrose & Partners Chandler’s Ford, 1 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
- Closing Date: 6 July 2026
- Job Level: Partnership Level 10
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About the Partnership
We’re more than a business—we’re led by nearly 112,000 Partners, co-owners of the UK’s largest employee-owned company, embracing brands like Waitrose and John Lewis. Our purpose is clear: to build a happier world.
Our Values & Behaviours
- Never Knowingly Undersold: Unmatched quality, price, and service define our commitment.
- Ownership: Ensuring shared success—all Partners shape the company’s future and share in profit.
- Partnership Culture: Collateral ** vraisond the success not fear failure because we support one another, treat colleagues and customers with kindness—and treat ourselves with respect.
- Inclusivity: We thrive on differences, catering to every ability, background, and identity.
- Flexibility: Where possible, we support flexible, compressed, or job-shared hours, balancing work-life responsibility.
Key Next Steps
- Apply early, as roles may close sooner due to demand.
- DBS Checks (for some roles), financial probity checks may apply post-application.
- Salary progression is tied to Partnership initiatives, including profitsharing. Happy to discuss during interview.
- If you have accessibility needs, please notify the recruiter during your application process.
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