Waitrose & Partners
Supermarket Assistant
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Supermarket Assistant
Supermarket Assistant
About the Role
As a Supermarket Assistant, you’ll help our difference be felt by our customers on every visit. Our mission is to provide the Partner-led service and passion for food that our competitors cannot match—passionate Partners serving food lovers!
Your drive to go the extra mile transforms customer impressions of the Waitrose brand, building trust and loyalty that lasts a lifetime.
Key Responsibilities
Alongside exceptional customer service, your responsibilities include:
- Stock replenishment: Ensuring shelves remain stocked efficiently, placing products where customers will find them effortlessly.
- Online order fulfillment: Packaging online groceries for direct home delivery by our drivers.
- Waste reduction: Following product due diligence and discounting supplies approaching sell-by dates.
- Team support: Assisting with checkout operations, Click & Collect orders, and fulfilling on-demand customer requests.
- Shop upkeep: Maintaining a safe, clean, and organised work environment.
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Key Skills & Experience
Essential
- Strong communication skills to collaborate effectively in a team and with customers.
Desirable
- Experience in a customer-facing role (any sector).
- An up-to-date interest in food and drink trends.
- A flexible mindset to support the entire branch during busy periods.
About The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose.
Here, there are no ‘employees’—only Partners. Together, we’re driven by a shared purpose: to build a happier world. By embracing ownership of our success (and its rewards), we commit to:
- Innovation & Adaptation: Continually evolving to deliver outstanding retail experiences.
- Unmatched Values: Never Knowingly Undersold—unbeatable on price, quality, and service.
- Collective Ownership: In decisions, voices, and mutual respect, TDPI (Treating Each Person Individually).
- Kindness & Inclusion: A workplace where everyone belongs, differences are valued, and people are free to thrive.
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Important Notes
- Pre-employment vetting may apply (e.g., DBS checks). You’ll be informed during recruitment and cheerfully encouraged to complete requirements promptly to avoid delays. Financial probity checks may also be part of the process for some roles.
- Early application is advised: Vacancies may close rapidly due to high demand. If disability-related adjustments are needed to complete your application, contact us promptly.
- Flexible working: Supported where possible (e.g., flexible/compressed hours, job sharing). All you have to do is mention it to your future hiring manager during your interview.
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