Butlin's
Supermarkets & Vending Manager
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Supermarkets & Vending Manager Department: Bars & Shops Employment Type: Permanent - Full Time Location: Skegness Reporting To: Vincent Harley
Description The Supermarkets & Vending Manager runs the day-to-day operation, ensuring excellent guest experience, strong commercial performance, high operational standards and team engagement.
KPIs Guest NPS & retail shopping experience feedback eNPS & team engagement P&L delivery vs. budget Payroll & labour productivity RPRPRT – Right People, Right Place, Right Time Audit & compliance results (H&S, Food Safety, Retail Standards, Cash Management) Team retention & development progress.
General Duties & Key Accountabilities · Deliver sales, margin and profit targets. · Analyse weekly trading reports and implement action plans to improve performance. · Manage stock availability, waste control and shrinkage. · Optimise labour scheduling to balance service and cost efficiency. · Drive promotional compliance and maximise seasonal opportunities.
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· Champion excellent guest service standards across all departments. · Monitor customer feedback and resolve escalated complaints promptly. · Ensure store presentation, cleanliness and merchandising meet brand standards. · Lead by example on the shop floor during peak trading times.
· Recruit, develop and retain high-performing teams. · Conduct performance reviews, coaching sessions and succession planning. · Build a positive, inclusive and motivated team culture. · Manage absence, conduct and performance issues in line with company policy. · Ensure effective communication across all levels of the store team.
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· Ensure compliance with health & safety, food safety and licensing regulations. · Maintain accurate stock control and cash handling procedures. · Conduct regular audits and implement corrective actions where required. · Ensure security procedures minimise theft and loss.
· Manage store budgets and control operating costs. · Monitor payroll spend against agreed targets. · Identify opportunities to improve efficiency and profitability.
· Proven leadership experience in retail management, ideally within the hospitality or leisure sector · Strong commercial acumen and financial understanding. · Experience managing large teams in a fast-paced environment. · Knowledge of food safety and health & safety regulations. · Strong problem-solving and decision-making skills.
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