Bank of America
Supervision Manager
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Supervisory Management Role – Bank of America (Merrill Edge)
About the Role
At Bank of America, we are driven by a common purpose: to help make financial lives better through the power of every connection. Our approach to Responsible Growth ensures we deliver for our clients, teammates, communities, and shareholders daily.
We foster a diverse and inclusive workplace, investing in our teammates through:
- Competitive benefits supporting physical, emotional, and financial well-being
- Flexible work arrangements tailored to individual roles
- Career growth opportunities and impact-driven contributions
This role aligns with our mission to build responsible business while empowering advisors to serve clients ethically.
Position Summary
The Supervisory Management position oversees regulatory compliance, operational excellence, and risk mitigation for Field Financial Services Advisors (FSA), Banking Financial Advisors (BFA), and Corporate Financial Solutions Advisors (CFSA) within the Merrill Edge platform (managing over $193 billion in assets under management).
Key Objectives:
- Limit financial/regulatory exposure for the business unit and firm
- Protect the firm’s reputation while fostering responsible growth
- Work as a member of the Branch Leadership Team, collaborating with Centralized Supervision to align activities with corporate mandates
The Supervision Manager (SM)—reporting to the Division Supervision Manager—holds authority over supervisory responsibilities for parent and associate offices, thriving independently with minimal guidance.
Enterprise Responsibilities: Ensure employees comply with policies/regulations to minimize risk, monitor workflows (e.g., enterprise alerts, complaint resolution, trade corrections), and oversee team activities in call centers or financial centers.
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Responsibilities
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Regulatory Compliance & Risk Oversight:
- Coach Advisors to adopt best practices aligning with firm risk controls.
- Conduct semiannual audits of FSA/BFA/CFSA locations (annual for secondary sites) using supervisory applications to verify adherence to policies/procedures.
- Monitor client complaints (e.g., sales practice issues) via verbal/written channels.
- Escalate systemic risks within the enterprise’s risk management framework.
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Initiatives & Operational Excellence:
- Oversee policy settlements, trade enrollments, and Investor Profile changes for compliance.
- Assess/approve advisor seminars, media engagements, and outside speaking engagements.
- Review registration/licensing and continuing education for all Advisors (including CFSAs or SRMs).
- Manage large account reviews (e.g., $500K+ debt, margin usage) in coordination with Credit Administration.
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Client/Correspondence Management:
- Handle client contacts for complaints or special oversight needs, including policy/judgment calls.
- Maintain/incoming compliance and regulatory correspondence reviews.
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Team & Project Leadership:
- Lead workflow improvements for sales supervision and risk mitigation.
- Mange arbitration/legal support requests as needed.
- Report to management/enterprise compliance for program-driven oversight.
Additional Key Responsibilities (included in the Enterprise Job Description):
- Ensure adherence with state registration requirements.
- Monitor violations of policies/procedures and lift litigations to FSA/BFA accountability.
- Focus on fraud prevention, issue escalation, and control testing.
Required Qualifications
- Education: Bachelor’s degree or equivalent professional experience.
- Licenses: Famous with FINRA Series 7, Series 63/65, Series 66 (or alternatives: Series 4, 24, and 53).
- Compliance & Auditing Background: Must demonstrate financial risk awareness, experience conducting audits, and a willingness to travel. Strong understanding of regulatory requirements and policies/procedures.
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- Leadership & Technical Skills:
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Advanced analytical skills: identifying deficiencies, root causes, and process improvements.
- Ability to build/retail strong interpersonal partnerships, including client/Advisor coaching on compliant behavior.
Additional Criteria for Effectiveness
- Work Environment Adaptability: Vectorable Performance Management (expects Management Choice).
- Incentive Eligibility: Participation in annual discretionary performance plans (value determined by overall performance of the firm/line of business).
Preferred Locations & Pay Transparency
Shift: 1st shift (US) Hours: 40 hours/week
CurrentSalary Offer:
- $88,000.00–$103,600.00 (base salary, subject to review for experience/education).
- Eligibility: Annual discretionary bonus and benefits-enrolled role.
Offices Available:
- US – MD Columbia: 10320 Little Patuxent Pkwy
- US – VA Vienna: 8075 Leesburg Pike
Benefits Overview
At Bank of America, we prioritize a comprehensive benefits package:
- Competitive pay and certified/uncertified exceptions for eligible candidates.
- Leadership and resources for sustainable work culture.
- Support for employee transitions due to workforce reductions.
For full disclosures on employee programs, visit the Careers Page
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