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Supervisor
Supervisor Role – JD Sports
About the JD Group
Established in 1981 in the Northwest of England with a single store, JD Sports Fashion Plc has grown into a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, operating worldwide. Listed on the London Stock Exchange since 1996 and a FTSE100 company since 2019, JD continues to innovate and expand in the UK and internationally.
We aspire to be the leading global omni-channel retailer in the sports and outdoor industry. Join our people-led, innovative, and customer-focused organisation and help shape its future. Your role will embody our values of operational excellence, growth, and a passion for evolution.
Welcome to JD—Born in 1981. Built for Now.
We’re more than a store; we’re a culture that:
- Sells sneakers and gear, but sets trends and builds communities
- Runs fast, fearlessly, and authentically
- Celebrates brilliance in teamwork and individuality
If you’re ready to bring your energy, ideas, and hustle to a team that values them—and share our mission to elevate sports retail, come indoors.
Why This Role Matters
At JD Sports, we empower our teams to keep up with—and define—the game.
As a Supervisor, you’ll:
- Lead the shop floor with confidence, setting an example of high service standards and energy
- Train, guide, and mentor colleagues daily
- Ensure exceptional customer experiences and streamlined operations
This is next-level leadership for a retail innovator—help us build a future where excellence never stops.
Role Overview
As a Supervisor, you are a pillar of the store’s success, ensuring smooth operations, exceptional service, and strong team performance. Your responsibilities include:
- Delivering the JD customer experience: Leading a service-minded team that prioritises brand standards.
- Guiding store operations: Supporting opening/closing routines, till management, and financial accuracy.
- Empowering your team: Cultivating a positive, high-performance environment.
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Key Responsibilities
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Customer Service & Team Leadership
- Provide excellent, consistent JD service by supporting every customer with friendliness and expertise
- Resolve queries swiftly and maintain brand-congruent team presentation standards
- Act as a guide and coach for colleagues during shifts to reinforce customer service excellence
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Performance & Sales Support
- Monitor sales metrics and ensure staff engage to maximise service levels
- Optimise inventory presentation to reflect brand expectations while leveraging technology to offer customers the full product range
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Operational Standards
- Maintain visual and clean environments, ensuring the store reflects JD's aesthetic and professionalism
- Rotate stock, manage displays, and prioritise product presentation aligned with JD’s brand
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Administrative & System Checks
- Assist with daytime operational procedures, including opening/closing routines and accurate till processing
- Comply with health, safety, and security standards
Skills & Experience Required
- Retail or hospitality supervisory/team-leadership experience—proven track record in a busy, high-pressure environment
- Strong interpersonal & communication skills with the confidence to coach and guide colleagues
- Adherence to detail and the ability to maintain high standards in presentation, service, and operations
- Passion for retail and industry trends, with a strong awareness of JD Group values
Desirable Attributes
- Energy and leadership that thrive in a fast-paced, high-volume store
- Quick, solution-focused mindset for resolving customer or operational challenges
- Creative spirit in visual merchandising and store design
- Team-centred attitude combined with a supportive, collaborative leadership approach
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Why Work at JD?
We’re an equal-opportunity employer dedicated to an inclusive workplace where every colleague can thrive authentically. Our commitment is to propel JD into tomorrow through:
Strategic Priorities
- ‘People First’ approach – Investing in talent, fostering growth, and ensuring all voices are heard.
- Digital innovation – Staying ahead with tech-driven retail solutions.
- Customer obsession – Listening, learning, and adapting to elevate every experience.
- Operational excellence – Delivering precision in every process.
What We Offer
From the benefits that reward you to the growth opportunities that inspire you:
✔ Incremental Holiday Allowance ✔ Staff Discount on JD Sports Fashion & other select Group brands ✔ Colleague Bike Discount Scheme ✔ Discounted Gym Membership ✔ Opportunities for personal development (Apprenticeships, accredited certifications) ✔ Space to learn, lead, and advance at a global FTSE100 leader
About JD Sports
Born in 1981, now a global omni-channel innovator at the heart of Sports Fashion, Outdoors, and Gyms.
Our teams operate across multiple international brands, scaling industries with expertise and heart. Supporting goals of innovation, dynamics, and impact, JD welcomes talent from all backgrounds.
Your Impact, Our Future
Contribute to an organisation with the vision to become the world’s most trusted retailer in the industry. Receive the benefits, trust, and career trajectory to help us deliver on-time, momentum, and excellence.
If you’re passionate about growth, customer obsession, and a people-first culture, the JD Sports family of Supervisors is growing—and growing quickly.
Ready to step up? Join JD and become part of a legacy fit for the future.
#JD
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