Seasalt Cornwall
Supervisor - 24 Hour Permanent Contract
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Supervisor - 24 Hour Permanent Contract
Supervisor – Oxford (Permanent, 24 Hours)
About Seasalt and the Role
Originally selling workwear to local mariners and practical overalls to artists, Seasalt began in a small shop in Penzance in 1981. Today, it’s a leading UK lifestyle brand with:
- Over 80 shops across the UK and Ireland
- 400+ wholesale partners
- A thriving online business
- A strong commitment to exceptional clothing craftsmanship, customer service, and local communities
As we continue to grow, we prioritise Excellence in every touchpoint—whether in our warehouse, stores, or customer service channels—and we build a team that shares our values. Our dedication was recognised by winning the Drapers Award for Best Place to Work in 2022.
The Supervisor plays a critical role in the store. Responsible for guiding the store team, ensuring exceptional customer service, maintaining visual standards, and supporting the Store Manager and Assistant Store Manager with day-to-day operations.
Your Responsibilities
The Oxford store operates on Late Trading, with hours of 8:00AM–8:00PM. Successful candidates must be able to work flexibly across these hours, including evenings and weekends as needed.
You will:
- Support the management team in fostering a service-focused culture where the customer is at the heart of every interaction.
- Guide the Sales Advisor team on recommending additional services and products, including:
- Omni-channel selling strategies
- Gathering customer data
- Upselling add-on purchases to drive sales
- Assist with store sales, profitability, and KPI achievement, ensuring targets are met consistently.
- Implement visual merchandising standards—windows, product displays, and bestseller placement—to maximise commercial opportunities.
- Train and coach the Sales Advisor team on:
- Business and brand knowledge
- Product expertise (including ranges, design inspiration, and services)
- Communicate store performance to the team and stakeholders, providing:
- Regular feedback
- Highlighting risks and opportunities for sales growth
- Support the Store Manager with all store operations, including:
- Stock management
- Loss prevention
- Escalation and incident reporting
- Health, safety, and GDPR compliance
- Cash handling procedures
- Key holder responsibilities
- Store safety standards
- Be a key holder, ensuring operational coverage when required.
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The Skills We’re Looking For
- A natural coach who inspires others through exceptional product knowledge and customer service leadership.
- Commercial mindset: Focused on driving sales, achieving KPIs, and commercial thinking.
- Adaptability and resilience: Quick to respond to change with a solution-focused attitude.
- Feedback culture: Confident in both giving and requesting feedback, including providing constructive management insights to enhance store performance.
Why Seasalt?
We believe our team velocity defines our success. At Seasalt, we don’t just attract talent—we invest in it for the long term.
Enhancing Your Career and Wellbeing
Our comprehensive benefits package is designed to support both your professional growth and personal life:
| Benefit | Details |
|---|---|
| Hourly Rate | £13.60 |
| Paid Leave | 31 days (FTE) annually, increasing with length of service |
| Uniform Allowance | Provided as assistance |
| Employee Discount | 50% off all Seasalt products |
| Health Cash Plan | Covers everyday health expenses + 24/7 GP service |
| Employee Assistance | Free access to Retail Trust programme, including mental health support and counselling |
| Flexible Benefits | Salary sacrifice scheme for personalised benefits |
| Paternity & Maternity | Generous family leave policies |
| Pension Scheme | 7% employer contribution available |
| Life Assurance | Additional safeguarding for employees |
| Learning & Development | Continuous learning opportunities tailored to you |
| Do Good Things | 2 paid volunteering days per year |
| Employee Networks | Support groups, including the Inclusion Network |
| Discount Hub | Access to hundreds of retail and gym membership discounts |
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Our Commitment to Inclusion
We are proud to be an inclusive employer, valuing a diverse range of perspectives. Our culture embraces uniqueness—encouraging everyone to feel they belong. Flexibility is core to our operations where possible.
If this role excites you, here’s how to apply:
- Formal applications must be submitted through careers@seasaltcornwall.co.uk — emailed CVs will not be accepted.
- Closing date: 10th July 2024 (roles may close earlier, so apply promptly!)
- Adjustments for disability or accessibility needs can be discussed via email.
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