KIKO MILANO
Supervisor
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Supervisor – KIKO Milano
As a Supervisor at KIKO Milano, you're a brand ambassador, people leader, and commercial driver. You work closely with the Store Manager to ensure exceptional customer experiences, meet sales targets, and lead a high-performing, engaged team.
You play a critical role in bringing KIKO's brand vision to life, fostering excellence in the store—through coaching, driving KPIs, and taking full responsibility when the Store Manager or Assistant Store Manager is unavailable.
This is a hands-on leadership role ideal for someone who is passionate about beauty, retail performance, and the development of others.
Key Responsibilities
People Leadership & Team Development
- Set the standard on the shop floor as a role model for customer experience, service, and brand representation
- Coach, motivate, and inspire the team to meet individual and store performance targets
- Develop team skills through:
- Product knowledge
- Make-up application techniques
- Customer engagement & selling tactics
- Train, onboard, and support new and existing team members for continuous growth
- Foster a positive, inclusive, and high-performing culture aligned with KIKO’s values
- Act as a trusted leader and escalation point in the absence of the Store Manager
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Customer Experience Excellence
- Champion a customer-first mindset, ensuring all interactions align with KIKO Milano’s brand experience
- Drive conversion, ATV, UPT, and repeat customer behaviour through effective selling and service standards
- Monitor and professional response to customer feedback, resolving issues swiftly
- Maintain retail excellence, product availability, and store presentation to meet brand standards
Commercial & Business Performance
- Support store KPIs, including sales/revenue growth, conversion rates, ATV, UPT, stock loss and operational efficiency
- Analyse performance data to spot trends, risks, and commercial opportunities
- ** Partner with the Store Manager** to devise and execute action plans driving results
- Prioritise initiatives that maximise commercial and customer impact
Operational Excellence & Compliance
- Ensure full compliance with KIKO Milano policies, procedures, and standards
- Execute promotional and commercial calendars efficiently
- Maintain high cash handling, stock, health & safety, and loss prevention standards
- Proactively identify and resolve operational issues with the Store Manager
- Complete required BeKIKO training modules and development programmes on time
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What We’re Looking For
- Proven supervisory or senior sales experience in fast-paced retail (preferably beauty, fashion, or lifestyle)
- Confident people leader with a coaching mindset
- Strong commercial acumen and ability to interpret KPIs/data
- Passion for beauty, make-up, and outstanding customer service
- Proactive, resilient, and solutions-focused problem-solver
- Availability to work across peak hours, including weekends
Why Join KIKO Milano?
- Global fast-growing beauty brand opportunity
- Clear progression paths to Assistant Store Manager and Store Manager roles
- Structured training and coaching for continuous learning
- Dynamic, inclusive, high-energy retail environment
- Real impact on people, performance, and brand experience
What’s in it for you?
✅ 28 days’ holiday (including Bank Holidays) ✅ 50% staff discount on KIKO Milano products ✅ Free KIKO Milano product allocation as employee benefit ✅ 5% employer pension contribution ✅ YuLife EAP (workplace wellbeing, fitness, financial health support) ✅ Monthly bonus scheme for performance recognition ✅ Ongoing training and career development ✅ Maternity & paternity bonus ✅ Employee referral rewards for recruiting top talent
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