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Supervisor
About JD Sports
Established in 1981 with a single store in the Northwest of England, the JD Sports Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gym. With colleagues working across various retail fascias in global markets, JD Sports Fashion Plc was listed on the London Stock Exchange in 1996. Since 2019, it has earned its place as a FTSE100 publicly quoted company while continuing to grow in the UK and internationally.
Our mission is clear: to be the leading global omnichannel retailer in the sports and outdoor industry. We welcome those passionate about being part of this journey, contributing to our people-led, innovative, and customer-focused ethos while driving operational excellence and uncovering new growth opportunities.
At JD, we’re not just selling sneakers and outdoor gear; we set trends, break boundaries, and build communities. Whether you’re on the shop floor, breaking new ground, or collaborating internally, every role drives the future of our industry. We create a fast-paced, fearless, and ambitious culture where authenticity, collaboration, and progress are celebrated.
Role: Supervisor (Hourly Rate: £12.81)
Role Overview
As a Supervisor at JD Sports, you’ll play a crucial role in ensuring the smooth operation of the shop floor, upholding high service standards, and maintaining store performance. You’ll lead by example during every shift, guide colleagues, and collaborate with management to support operational excellence.
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Key Responsibilities
- Deliver excellent JD service by assisting customers, resolving inquiries, and ensuring team presentation reflects our brand.
- Boost sales performance by monitoring service metrics, leveraging in-store tools to showcase the full product range, and optimising product placement.
- Maintain strong visual and operational standards, including keeping the floor clean and well-organized to align with JD’s brand expectations.
- Assist with daily operational tasks, including opening/closing procedures, cash handling, and ensuring accurate till operations.
Requirements
You need:
- Previous supervisory or team-leader experience in fast-paced retail or customer-facing roles.
- Strong communication skills to guide and support colleagues effectively on the shop floor.
- Exceptional attention to detail to uphold high standards in customer service, presentation, and store operations.
- A deep passion for retail, with keen product and trend awareness. You should embody and advocate for JD Group values.
Desirable Attributes
Ideal candidates will also bring:
- Energetic leadership, thriving in fast-paced, demanding environments.
- Confidence in problem-solving and resolving customer issues.
- An interest in visual merchandising and maintaining stylish product displays.
- A team-first mindset, fostering a positive and supportive culture.
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Why JD?
We are an equal opportunity employer, committed to building a workforce that is diverse, respectful, and empowering. Here, every colleague is encouraged to thrive and contribute meaningfully, regardless of background or experience. At JD, we champion strategic priorities:
- Putting people first to create a inspiring work environment.
- Digital innovation to stay ahead in a rapidly evolving industry.
- Customer-focussed approach, deeply understanding their needs and expectations.
- Operational excellence, driving efficiency and quality.
We actively look for employees who are passionate about growth and determined to make a positive impact every day. A clear win-win culture also drives our specialist benefits:
- Incremental Holiday Allowance
- Staff Discount on qualifying purchases across Group retail stores and online
- Exclusive Colleague Bike Discount scheme for travel
- Discounted Gym membership to complement your active lifestyle.
- Underpinned by extensive personal development opportunities, including:
- Workplace learning opportunities to further your career.
- Access to apprenticeships and accredited qualifications.
Join JD, and not only add to our legacy of success — you’ll be rewarded for being the best version of yourself.
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