How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Supervisor
Diversity Matters at Lush
Diversity matters to us. We are building a brand that represents the people of the world. It’s always about what you do that counts, and we’re always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who We Are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, 90%-employee-owned company than pioneering cosmetics. We believe our business should put more back into the world than it takes, demonstrating that capitalsm can be a force for good.
We’re proud to align with the Living Wage Foundation’s ethos: "A hard day’s work deserves a fair day’s pay". As an accredited Living Wage employer, we prioritise our people, combat unethical practices—including animal testing—support regeneration, and stand by the principle that "it’s what’s inside that counts", whether referring to our ingredients or the values we build into every area of our company.
The Role: Head of Sales & Team Supervisor
In this dynamic role as a Supervisor, you’ll be driving exceptional customer experiences on a daily basis while cultivating a thriving team culture. You’ll need to:
- Lead with passion: Foster a collaborative team environment where everyone’s contributions matter and the shop floor buzzes with energy.
- Communicate and connect: Keep open channels with your team, store manager, and adjacent stores to ensure smooth operations and continuous improvement.
- Leverage soft skills: Shine as a natural leader by handling conversations with tact, managing expectations, and providing unwavering support to grow the team.
Defining your tomorrow at Lush is about courage, collaboration, and celebration—where everyone plays their part in crafting unforgettable retail journeys.
Wanna learn about career growth within our company? Visit our [Real stories of growth page](insert placeholder URL)
Key Information
- Hours: 24-32 hours per week
- Interviews: Week beginning 29th June
- Start Date: As soon as possible (ASAP)
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Please note: This vacancy may close early if response volume is high or business needs evolve.
Key Responsibilities
Team & Sales Leadership
- Lead and motivate your sales team by providing coaching, feedback, and support to enhance product knowledge and improving presentational skills.
- Drive exceptional customer service through warm interactions and personalised recommendations that create lasting customer relationships.
- Collaborate with colleagues, the store manager, and nearby stores to achieve sales targets through creative team initiatives (e.g., competitions, check-ins).
Operations & Communication
- Maintain a clean, well-stocked, and visually appealing store floor, adjusting to seasonal trends and product-focused displays.
- Be the voice of communication between the team, management, and peer stores, ensuring seamless collaboration.
Welfare & Growth
- Deliver targeted team training and progress reviews to develop skills, puntive mentorship, and onboard new staff effectively.
- Know when to step up—step into leadership as acting manager when needed, ensuring service excellence and operational fluidity even without established staff supervision.
- Prioritise health and safety compliance, foster a secure shopping environment, and uphold shopping standards.
Personal & Team Development
- Commit to continuous learning through regular training and coaching, ready to share new ideas with the store team.
Skills, Knowledge & Experience
Customer Service Exжды
- Act as a beacon of warmth and customer-first thinking, building genuine connections with guests while inspiring your team to deliver impeccable service.
Management Skills
- Balance demands of business resposibilites, balancing profitability and morale with finesse—turning empathetic leadership into growth.
Teamwork
- Be the best-selling glass of positivity on the shop floor, connecting people with both work and personal goals for collective success.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Communication
- Feed the flow of information across the store, maintaining transparent and apul천 dialogue with everyone, from colleagues to neighboring departments.
Lush is a normal employer—we support you if you are neurodivergent and want reasonable workplace accomodations based on your condition.
Benefits
Compensatory
- Generous paid holiday allowance—so you can truly step back and recharge.
Care Package
- 50% off all Lush products and spa treatments—because it’s a deal you can’t refuse!
- Profit-based bonuses: great work should be rewarded with share in the success.
Wellbeing
- Complimentary spa treatment at Capital Baths- part of your balance.
- Gender affirming care for eligible team members through partners.
- Cycle to Work Scheme: make your commute both giving and greener.
Advantageous Life Support
- Birthday off with pay—because it’s your special cause!
- Pension scheme helping you plan for tomorrow.
- Enhanced parental leave: 6 months of full pay for qualifying primary caregivers.
Two Tears of Support
- Structured Paternity Leave support for expanding families.
- Crafted rail and bus travel concessions and free banking in our Single Cross Curve Card for regular commuters.
Detailed employee programs are [findable in our information hubs](insert placeholder link).
Flexibility and Employee Growth
Lush supports flexible working conversations: we foster tailored options where they make sense for you and our business.
- 10% Employee ownership! Every member contributes to protecting our core values and independence.
- Community Networks: Be part of supportive enclaves centred around:
- Disability & Chronic Illness
- Family Support
- Global Majority (Race & Ethnicity)
- LGBTQIA+
- Menopause Action
- Neurodiversity
We provide GDPR-compliant data handling—review our [Privacy Notice](insert placeholder URL) for all rights and responsibilities.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills