Stellar Global Ltd
Supervisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Premium Samsung Concession Supervisor
Are you passionate about people and technology and do you get inspired by an environment where premium experiences are delivered?
We are currently looking for an energetic and passionate Supervisor to join our team at Premium Samsung concession in Selfridges, London!
We Offer:
- £31,500 annual salary
- Commission
- 40 hrs per week, 5 days between Mon-Sun
- And other benefits
Overall Purpose of the Role:
As a Supervisor, you will be reporting directly to the Concession Manager & Assistant Manager. Your focus will be to support your managers and keep the staff highly engaged, motivated, and customer-obsessed. You will also be turning the brand’s innovative vision into a reality every single day - ensuring an impeccable standard of customer service across all areas of the Premium Retail environment.
You will not only support your managers in a variety of different tasks to support the business needs, but also will have a team of Sales Specialists to supervise. You will need to enjoy solving problems and be able to work well under pressure and adapt to changes as the business evolves.
Working alongside the other teams and Selfridges departments, you will ensure you work collaboratively with all teams, supporting where required and leading by example. You will look to bring out the best in your team and demonstrate humility, maturity, support, and a consistency to everything you do.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About Stellar Global:
Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellar is able to deliver a best-in-class service for physical, virtual, or hybrid retail experiences. By providing bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists.
Stellar is an Equal Opportunities Employer. We value diversity and inclusion, and all applications are considered equally.
Key Accountabilities:
- Leading Exceptional Service & Teamwork
- Support the managers with CRM systems, VIP visits, and B2B opportunities
- Operational Excellence
- Support in all Samsung projects – from Events, Click & Collect to Sales focuses
- Strategic Planning
- Inc commerciality and support in leading the trainers
- People Management & Development
- This will include training, service observations, up skill, and coaching the team
- Embrace Values
- Work Smart, Stay Curious, Be Can-Do, and Own It
Personal Specification:
- Nimble and adapt to change quickly and effectively, including under stressful circumstances
- Confidentiality and trust in handling sensitive situations with your Experience Specialists
- Open to learn and improve own performance and inspire others to want the same
- Being able to demonstrate honesty and willing to listen to peers' views to ensure Samsung Harrods creates a safe and inclusive environment for all
- A natural people-person, with good communication and presentation skills, for one-on-one or group interactions
- A true advocate for the brand, able to understand and define every customer’s specific needs and interests, and encourage them to be excited about the potential the brand’s products can offer in their lives - embedding a tangible sense of loyalty in every interaction
- Being able to demonstrate an understanding of the importance of data entry when processing data, and how it affects the wider business
- Some previous experience in a Supervisory role within a similar industry, would be an advantage
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What do we offer:
- £31.5k annual salary & commission scheme
- Full-time role, 40 hrs per week
- Permanent role (with 3 months probation period)
- Samsung work phone
- Discount at Samsung members-only website
- "Medicash" - Health cash plan that allows you to claim back money spent on private appointments such as dental and optical treatments or diagnostic tests. The plan offers additional benefits including virtual GP appointments, counselling, and discounts
- Discounted Gym membership
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location