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Supervisor at KIKO Milano
As a Supervisor at KIKO Milano, you are a brand ambassador, people leader, and commercial driver. You partner closely with the Store Manager to deliver exceptional customer experiences, achieve sales targets, and lead a high-performing, engaged team.
You play a pivotal role in translating KIKO’s brand vision into daily store excellence — coaching the team, driving KPIs, and taking full ownership of store performance in the absence of the Store Manager or Assistant Store Manager.
This is a hands-on leadership role for someone passionate about beauty, retail performance, and developing others.
Key Responsibilities
People Leadership & Team Development
- Lead by example on the shop floor, setting the standard for customer experience, service, and brand representation
- Coach, motivate, and inspire the team to consistently achieve individual and store performance goals
- Develop team capability through on-the-job coaching in:
- Product knowledge
- Make-up application techniques
- Customer engagement and selling skills
- Support onboarding, training, and continuous development of new and existing team members
- Foster a positive, inclusive, and high-performance culture aligned with KIKO values
- Act as a trusted leader and point of escalation in the Store Manager’s absence
Customer Experience Excellence
- Champion a customer-first mindset, ensuring every interaction reflects the KIKO Milano brand experience
- Drive strong conversion, ATV, UPT and repeat customer behaviour through effective selling and service standards
- Monitor and respond to customer feedback, resolving issues swiftly and professionally
- Ensure Retail Excellence, product availability, and store presentation consistently meet brand standards
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Commercial & Business Performance
- Support the delivery of store KPIs, including:
- Sales and revenue growth
- Conversion rate
- ATV & UPT
- Stock loss and operational efficiency
- Analyse performance data and KPIs to identify trends, risks, and opportunities
- Partner with the Store Manager to create and execute action plans that drive performance
- Prioritise initiatives that deliver the greatest commercial and customer impact
Operational Excellence & Compliance
- Ensure full compliance with all KIKO Milano policies, procedures, and operational standards
- Execute the promotional and commercial calendar with precision and pace
- Maintain high standards across:
- Cash handling
- Stock management
- Health & safety
- Loss prevention
- Proactively identify operational issues and resolve them in partnership with the Store Manager
- Complete all required training, BeKIKO modules, and development programmes on time
What We’re Looking For
- Proven experience in a supervisory or senior sales role within fast-paced retail (beauty, fashion, or lifestyle preferred)
- A confident people leader with a coaching mindset
- Strong commercial awareness and the ability to work with KPIs and performance data
- Passion for beauty, make-up, and delivering outstanding customer experiences
- A proactive, resilient, and solutions-focused approach
- Flexibility to work across peak trading hours, including weekends
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Why Join KIKO Milano?
- Be part of a global, fast-growing beauty brand
- Clear progression pathways into Assistant Store Manager and Store Manager roles
- Continuous learning and development through structured training and coaching
- A dynamic, inclusive, and high-energy retail environment
- The opportunity to make a real impact — on people, performance, and brand experience
What’s in it for you?
- 28 days’ holiday including Bank Holidays
- Enjoy a 50% staff discount on KIKO MILANO products
- Free allocation of KIKO MILANO products as part of your employee benefits
- 5% employer pension contribution
- Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health
- Monthly bonus scheme to reward performance and results
- Ongoing training and career development within KIKO MILANO
- Maternity and paternity bonus
- Employee referral scheme with rewards for recommending great talent
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