Lush
Supervisor
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Supervisor
Supervisor
Supervisor
Department: Retail Employment Type: Permanent – Part Time Location: Basingstoke Reporting To: Store Manager Compensation: £14.45 / hour Application Deadline: 17 July 2026
About Us
Diversity matters
We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who We Are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
As the Living Wage Foundation’s statement—‘a hard day's work deserves a fair day's pay’—shows, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts—whether that’s an ingredient in a product or the minerals in a smartphone.
The Role: Supervisor
Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year.
You’ll need:
- A genuine passion for connecting with customers.
- A talent for bringing out the best in your team.
- Leadership to foster a positive atmosphere on the shop floor.
- Seamless collaboration with colleagues, the store manager, and neighbouring stores to achieve shared goals.
- A commitment to continuous team development.
Beyond communication, your role involves maintaining open and friendly information flow throughout the store, contributing to team success.
Whilst handling conversations with finesse, you’ll set expectations, provide unwavering support to your team, and balance business needs while keeping morale high.
Key Information
- Hours available: 24 hours per week (weekend & evening availability essential).
- Application Deadline: Friday 17th July 2026
- Interview Dates: Various – July 24th, 25th & 31st, August 1st
- Start Date: Week commencing Monday 10th August
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(Note: We may close this vacancy early if demand is high or business requirements change.)
Key Responsibilities
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Lead and motivate the sales team by providing regular coaching, feedback, and encouragement to improve:
- Product knowledge.
- Sales skills.
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Engage customers with warm welcomes, open-ended questions for need assessment, and tailored product recommendations.
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Maintain a clean, visually appealing shop floor with:
- Compliant displays.
- Seasonal updates.
- Well-stocked shelves.
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Support the store manager in achieving sales targets via:
- Team motivation.
- Creative strategies (e.g., catch-up initiatives or competitions).
- Proactive opportunities to exceed goals.
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Organise and contribute to in-store events, customer celebrations, and external outreach to:
- Enhance customer experience.
- Drive business growth.
- Ensure event training for team consistency.
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Train, provide feedback, and develop team members, fostering:
- Collaborative growth.
- Skills improvement.
- Recruitment & onboarding support.
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Lead effectively when the store manager is absent, ensuring:
- Smooth daily operations.
- High standards of service.
- Continued sales maximisation during all opening hours.
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Uphold health and safety standards by:
- Maintaining a safe workspace.
- Addressing issues promptly.
- Ensuring compliance with store policies.
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Personal Development: Attend training sessions, seek coaching, connect with other leaders to:
- Enhance leadership skills.
- Contribute improvements to shop floor success.
Skills, Knowledge and Expertise
- Customer Service: Passionate about delivering an outstanding 5-star experience. Inspire teammates to embody kindness and push for memorable customer interactions—turning every visit into an unforgettable moment.
- Management Skills: Navigate delicate conversations with tact, set expectations clearly, be your team’s backbone during challenges, and balance business goals with morale-boosting energy.
- Teamwork: Lead positivity daily, working collaboratively to hit shared goals. Foster a supportive environment through continuous team growth. Be an agent of teamwork by promoting unity and shared purpose.
- Communication: Effectively share information both verbally and collaboratively with colleagues, management, and neighbouring teams to keep the store running smoothly. Open, respectful dialogue is key to your role’s success.
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Benefits
Support and Well-being
- Holiday allowance
- Paid birthday leave
- Cycle to work scheme
Financial Perks
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Complimentary spa treatment
- Pension scheme
Family Support
- 6 months full pay for parental leave (Primary caregiver must qualify for SMP*)
- Enhanced paternity leave
Community Safety
- Discounted rail and bus season tickets
- Employee assistance programme
Inclusivity
-
Lush’s emphasis on flexible working encourages open conversations about adapting work arrangements for your personal needs.
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As a 10% employee-owned company, all colleagues:
- Protect Lush’s ethics.
- Contribute ideas shaping the future.
- Share rewards when the company thrives.
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Access to employee-led Community Networks, covering:
- Disability & Chronic Illness
- Family Support
- Global Majority (Race & Ethnicity)
- LGBTQIA+
- Menopause & Neurodiversity
- Tailored gender affirming care*
(Qualifying period/hours required)
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