Lagardère Travel Retail
Supervisor - Aelia - London City Airport
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Sales Supervisor – Aelia Store
Do you thrive in a bustling airport retail environment? Love delivering exceptional, dynamic customer service with a friendly, passionate team?
We are seeking encompassing, results-driven Supervisors to join the Aelia store in the London City Airport departure lounge, delivering world-class service and team leadership.
Role Overview
Hours: 37.5 hours per week, across 5 days in departure lounge, airport environment.
Position title: Sales Supervisor
About the Role
The role for Sales Supervisor is integral to maintaining our high service ethos. You will lead a team of Sales Advisors, ensuring excellent customer service, compliance, and business growth. The store sits in a fast-paced, airport retail environment—where passion for service, teamwork, and retail intensity matter most.
Key Responsibilities
Customer Service & Team Leadership
- Deliver service aligned with OSCAR Service standards.
- Inspire and motivate the team to strengthen sales and customer satisfaction.
- Generate and implement strategic business/team development initiatives.
- Utilise OSCAR coaching model to encourage service excellence.
- Recognise and reward outstanding team performance.
Staff Management
- Recruitment, planning, training, and development of Sales Advisors / Replenishment Assistants.
- Maintain professional coordination between team members and leadership.
- Set and meet targets through performance coaching and accountability.
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Operations & Security
- Cash/Stock Control: Adhere to policies and ensure compliance with inventory.
- Safety/Terminal Responsibility: Comply with airport regulations.
- Stock Management:
- Merchandising, pricing, and shop floor replenishment.
- Stocktaking & inventory compliance.
- Goods receiving duties.
- Housekeeping/Health & Safety:
- Maintain store presentation rules.
- Ensure cleanliness & safe use of equipment.
- Tidy stock rooms.
- Security:
- Protection of stock, shop floor, and till compliance.
- Security awareness within airport setting.
Requirements
Essential
- Supervisory/managerial experience in retail or a similar high-volume environment.
- Strong understanding of budgets, sales targets, and continuous performance improvement.
- Exceptional written and verbal communication skills.
- Ability to work independently or collaboratively depending on business needs.
- Commitment to maintaining professionalism under pressure.
- Strong interpersonal skills and teamwork ability.
- Proactive, self-motivated, and adaptable.
- Ability to quickly learn new systems, products, and processes.
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Security/Clearance
- Five-year work history & five-year personal history noted in references required.
- Criminal reference check needed—locations and travel restrictions apply.
Our Benefits
- SimplyHealth Cash Plan
- Retail Trust Pension Scheme
- Life Insurance
- On-site parking
- Up to 25% in-store discount
About Lagardère Travel Retail
We are a pioneering global leader in travel retail, operating over 5,000 stores in 42 countries across:
- Duty-Free
- Fashion
- Travel Essentials
- Foodservice
Our UK Presence
- Operates 30 stores across airports, ferries, and key travel hubs.
- Investment in ** zenbodies (Victoria Beckham-rated airport shopping)** in cities like Heathrow and Edinburgh.
Our Culture
Respect for diversity and inclusion enables us to thrive. We prioritise a work environment where everyone can fulfil their potential and bring their best self to work. Equal opportunity applies to all applicants regardless of background.
Important Notes
Work in the airside departure lounge requires security clearance (Criminal Reference Check). Detailed guidance will be shared during the interview process.
Apply Now – Join our dynamic team at London City Airport’s Aelia store!
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