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Supervisor – Retail Team Leader
About the Role
We’re seeking a Supervisor to inspire and lead the sales team to surpass performance goals, deliver exceptional customer service, foster team development, and ensure seamless daily operations. This 40-hour contractual position requires flexibility to work weekdays, weekends, and bank holidays.
Key Responsibilities
- Lead and motivate the sales team to exceed targets and drive revenue.
- Ensure first-class customer service while maintaining peak sales performance.
- Foster a positive, professional, and engaging work environment aligned with company values.
- Champion colleague development with bespoke coaching, training initiatives, and KPI-driven mentorship.
- Demonstrate expertise in CT products, customer service, and sales techniques.
- Oversee operational tasks, including stock management, compliance adherence, and admin duties.
- Enforce company policies, health and safety, and security protocols.
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Required Skills & Experience
✅ Essential:
- Previous experience in a retail Supervisor or Key Holder role.
- A passionate commitment to outstanding customer service.
- Proven ability to balance customer experience with sales targets.
✅ Desirable:
- Hands-on experience in stock reconciliation, operations, and visual merchandising.
- Skills in coaching KPI performance and staff training.
What You’ll Gain From Us
🔹 Flexible earnings: High-quality quarterly bonuses when store targets are met. 🔹 Uniform allowance – refreshed every six months. 🔹 Travel support: Cycle-to-work scheme, relocation assistance, and London season ticket loans. 🔹 Enhanced workplace culture:
- Fun fund for team parties, treats, socials, and events.
- Tyrwhitt Academy – free training in product knowledge, customer service, and apprenticeship opportunities. 🔹 Full wage paid while completing recognised qualifications.
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Why We’re Unique
At Charles Tyrwhitt, our purpose is to “make it easy for men to dress well”. From founder Tyrwhitt’s vision for the world’s best-value tailoring solution, we’ve grown into a leader in men’s fashion, blending authenticity, quality, and fun.
Ours is a culture built on three “BE” beliefs:
- “BE the BOSS” → Take ownership of your growth.
- “BE the CUSTOMER” → Empathise and serve wholeheartedly.
- “BE the BEST” → Push boundaries, innovate, and excel.
We’re proud to empower our people, offering freedom, fun, and opportunity to grow with purpose.
“I am Proud and Free to be me!”
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