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Department: Production
Location: London Gatwick
Description
Who are we?
Dnata is one of the world’s largest air and travel services providers. We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK. Dnata Catering provide expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK. As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer’s unique needs. We’re a leader in VIP catering, offering bespoke inflight to private and charter clients.
The Role
The Operational Supervisor is responsible for managing equipment operations, ensuring efficiency, safety compliance, and team productivity. The supervisor ensures quality control, inventory management, and coordination with various departments to meet operational demands.
Key Responsibilities
As a Department Supervisor, you’ll be at the heart of our operations:
- Oversee key production areas including bond stores, wash, and meal assembly lines
- Ensure smooth, efficient workflows that meet tight schedules and uphold our 5-star quality standards
- Lead, coach, and inspire your team to deliver exceptional results every day
- Maintain compliance with legislation, customer expectations, and company policies
- Build strong relationships with clients and swiftly resolve any operational issues
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Skills, Knowledge and Expertise
What We’re Looking For
You’re:
- A self-starter with a sharp eye for detail and a methodical mindset
- Passionate about team development and operational excellence
- Calm under pressure and confident in a dynamic, shift-based environment
- Committed to delivering world-class service—every time
- Problem solving skills
- Stakeholder management
- Computer literate - Microsoft Outlook, Word and Excel
- Evidenced people management experience e.g. dealing with performance issues, holidays, rosters and absence management
- An understanding of cost and control management
- Attention to detail and accuracy
- Good organisation skills and flexibility
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Benefits
What’s In It for You?
- An opportunity to be part of the Emirates global family
- Free breakfast, lunch and dinner on site
- Free tea and coffee
- Simply health Plan
- Refer a Friend Scheme
- Discounted gym membership at over 2000 gyms nationwide
- Cycle to Work Scheme
- Opportunity to enhance your learning through our in-house apprenticeship programme
🕒 Shifts
Mixed shifts available—including weekends. Flexibility is key, and your leadership will shine across all hours
dnata Catering UK is committed to protecting your personal data. Any information you provide during the recruitment process will be processed in accordance with our Privacy Notice and used solely for recruitment purposes. Your data will be held securely and retained only for as long as necessary in line with our data retention policy.
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