Travel + Leisure Co.
Supervisor, Contact Centre - Title Services (PHL)
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We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Go Where Opportunity Is Everywhere
At Travel + Leisure Co, every day is an adventure where drive meets opportunity. Wherever you want to take your career, let’s get there together.
We are seeking a dynamic Title Services Supervisor to join our team.
The Title Services Supervisor is responsible for leading and supervising the daily operations of the Title Services team, ensuring high levels of productivity, quality, and employee engagement. This role oversees a team of 5–20 associates, driving performance through coaching, process improvement, and data-driven decision-making. The Supervisor plays a critical role in developing talent, improving operational efficiency, and supporting organizational goals.
How You’ll Shine
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Team Leadership & Development
- Lead, coach, and develop a team of Title Services associates to achieve performance and quality targets.
- Provide ongoing feedback, mentoring, and structured development plans to enhance performance.
- Reinforce training initiatives to ensure consistent application of processes and procedures.
- Foster a positive, engaged work environment that promotes accountability and collaboration.
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Performance & Operations Management
- Monitor KPIs and productivity metrics to assess team effectiveness.
- Conduct monthly and annual performance evaluations.
- Identify performance gaps and implement corrective actions.
- Manage escalated issues and ensure timely, professional resolution.
- Ensure adherence to company policies, procedures, and service standards.
- Lead testing initiatives, create structured test cases, and ensure team readiness.
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Process Improvement & Strategy
- Proactively identify operational inefficiencies and recommend improvements.
- Use data and analytical insights to drive continuous improvement.
- Partner with cross-functional teams to enhance workflows and support business needs.
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Communication & Engagement
- Lead team meetings to communicate updates, priorities, and organizational changes.
- Maintain clear communication with leadership and peers regarding associates and operations.
- Recognize and celebrate team achievements to promote engagement and morale.
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Talent Acquisition & Training
- Participate in recruiting, interviewing, and selection of new team members.
- Support onboarding and training of new hires.
- Contribute to ongoing training and development programs.
How You’ll Be Rewarded
Build your career with a value-driven organization that promotes continual growth and development for its people. Some of our many benefits include:
- Comprehensive benefits package, including health insurance and retirement plans
- Discounted hotel stays across Australia, Fiji, Philippines, and New Zealand
- Professional development funding
- Subsidized private health cover upon successful completion of probation
What You Will Bring
- Minimum of 2 years of leadership experience in a fast-paced, performance-driven environment.
- Strong leadership and coaching capabilities with a focus on employee development.
- Proven ability to analyze performance data and drive results.
- Excellent problem-solving and critical thinking skills.
- Strong organizational, multitasking, and prioritization abilities.
- Effective verbal and written communication skills, including group presentations.
- Ability to thrive in a dynamic, fast-paced environment.
- Proficiency in Excel, Outlook, and Teams.
Complexity & Impact
- Decision Making Authority: High — assigns and prioritizes daily work, manages schedules, monitors performance, addresses issues, and makes recommendations on hiring, promotions, or disciplinary actions.
- Autonomy: Moderate to high — exercises judgment in managing team operations.
- Impact: Moderate to high — decisions directly affect team performance, owner experience, and operational efficiency.
- Supervisory Responsibility: Oversees daily activities and performance of a designated team, ensuring accuracy, efficiency, and alignment with organizational standards.
- Scope/Financial Responsibility: Supports efficiency, cost control, and quality outcomes; limited direct financial authority but significant influence on operational costs and performance.
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Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.
Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.
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