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About Us
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
Position Purpose
The Supervisor Credit Control is responsible for overseeing the day to day operations of the Credit Control team, ensuring timely collection of outstanding debt, maintaining strong customer relationships, and supporting the business in achieving its cashflow and risk management objectives. The role provides leadership, guidance, and escalation support to ensure high performance and consistent service delivery.
Key Job Activities
Lead, support, and develop the Pre-Legal and Post-Legal Credit Control teams to achieve collection targets and maintain high standards of accuracy and professionalism. Monitor aged debt, proactively manage high risk accounts, and ensure timely escalation of issues. Oversee credit control processes, ensuring compliance with company policies and financial controls. Build and maintain strong relationships with customers to resolve queries and disputes efficiently. Build and maintain strong relationships with our 3rd party solicitors to resolve queries and disputes efficiently. Collaborate with internal teams to support smooth end to end order to cash processes. Prepare and present regular reports on team performance, aged debt, and key risk areas. Support continuous improvement initiatives to enhance efficiency, reduce overdue debt, and strengthen credit management practices. Provide training, coaching, and performance feedback to team members. Act as the main point of contact for escalations and complex account issues.
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Education
Experience (North America & LATAM):
Experience (EMEAA)
Proven experience in credit control, accounts receivable, or a similar finance function. Strong leadership skills with the ability to motivate and develop a team. Excellent communication and negotiation abilities. Strong analytical skills with the ability to interpret financial data and identify trends. High attention to detail and strong organisational skills. Ability to work under pressure and manage competing priorities. Proficiency in relevant finance systems and Microsoft Office tools.
Benefits
Certifications and/or Licenses:
Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.
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Our Promise
Stericycle is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected category. Stericycle is committed to protecting what matters and includes compliance with all fair employment practices regarding citizenship and immigration status.
Disclaimer
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
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