Longchamp
Supervisor
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Job Description
Title: Supervisor - Edinburgh Boutique
Reports To: Store Manager
Company Overview
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
Supervisors are instrumental in maintaining Longchamp’s high standards of service and store operations. As floor leaders, they support the boutique team in achieving sales excellence and ensuring smooth, day-to-day execution.
Values & Culture
Longchamp embraces five core values:
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
Supervisors foster an inclusive, empowered, and service-oriented work environment aligned with the brand’s values.
Job Purpose
To assist the management team by overseeing boutique floor activity, leading by example, coaching Sales Assistants, and helping to achieve commercial and operational objectives.
Key Responsibilities
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Team Support & Leadership
- Lead the team on the floor, ensuring exceptional service delivery
- Mentor and coach Sales Assistants in real-time to elevate client interactions
- Support onboarding of new team members and provide daily feedback
- Help maintain team morale and drive performance during shifts
Customer Experience
- Support complex client needs and resolve concerns with professionalism
- Uphold Longchamp’s luxury standards in every customer interaction
- Promote CRM registration, follow-up, and repeat client engagement
- Reinforce service standards and Clienteling practices throughout the team
Sales & Operations
- Achieve personal sales targets and support team results
- Monitor floor activity and KPIs; escalate concerns to management as needed
- Execute store procedures such as cash handling, stock management, and deliveries
- Maintain accurate POS transactions and loss prevention practices
Visual Merchandising & Store Presentation
- Ensure floor is always compliant with brand VM standards
- Support floor set changes and window refreshes
- Maintain a clean, organised, and well-stocked sales floor
Skills & Qualifications
- 2–3 years of experience in premium or luxury retail
- Demonstrated team leadership or supervisory experience
- Strong selling skills and client service focus
- Proficiency in POS systems and retail tools
- Fluent in English; additional languages an advantage
Person Specification
- Confident, approachable, and calm under pressure
- Leads by example with positivity and professionalism
- Solutions-oriented with strong decision-making skills
- Reliable, collaborative, and results-driven
- Flexible schedule, including weekends and holidays
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Key Performance Indicators (KPIs)
- Team sales contribution and shift-level productivity
- Conversion rate and basket size performance
- CRM enrolment and data accuracy
- Operational compliance and cash handling accuracy
- Client feedback, complaint resolution, and mystery shopper scores
- Visual merchandising and store upkeep standards
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
- Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
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