Frasers Group
Supervisor - Department Store
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Supervisor - Department Store
Supervisor - Belfast Store (Permanent)
Company Description
FRASERS is a department store group with locations across the UK and Ireland, recognised as one of the best-known high street names. With over 170 years of heritage and a portfolio of 500+ global brands, we’re entering an exciting new chapter as Frāṣers—and we’re looking for dynamic professionals to join our growing team.
An exciting opportunity has arisen for a talented Supervisor to play a key role in the continued success of our Belfast store.
Job Description
At FRASERS, every day brings something different: coordinating floor walks for UK luxury brands, collaborating with head office on stock management, or delivering training sessions to enhance team product knowledge. Reporting to the Store Manager, you’ll oversee a team of Sales Advisors, driving commercial success and contributing to company growth.
Key Responsibilities
Commercial Expertise
- Support in driving commercial success and achieving store performance goals
- Identify key opportunities to enhance performance based on current trends
- Assist in implementing strategic plans to meet departmental objectives
- Analyse data and KPIs to make commercial decisions that boost sales
Team Leadership & Management
- Oversee team and department performance, ensuring accountability
- Lead, inspire, and coach your team with guidance and support
- Work closely with Store Management to meet targets and deadlines
- Build strong relationships with internal and external stakeholders
- Demonstrate excellent communication and interpersonal skills at all levels
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Development & Training
- Support team progression through coaching and upskilling programmes
- Seek personal development opportunities and train team members for future roles
- Boost product knowledge across the sales team to maximise commercial potential
Operational Efficiencies
- Oversee daily operations to ensure quality, efficiency, and policy compliance
- Use business tools to track tasks and ensure team alignment
- Contribute to retain priorities to meet business objectives
Controls & Performance
- Monitor store KPIs, including sales targets, incentives, customer satisfaction, and efficiency
- Ensure weekly wage controls are properly managed and resolved quickly
- Handle operational challenges resiliently with effective decision-making
- Manage stock movement, conduct accurate audits, and maintain visual merchandising standards
About You
We’re looking for a motivated and adaptable retail professional who:
- Thrives in a fast-paced environment with a passion for premium fashion
- Maintains a calm and composed approach under pressure
- Acts as a proactive problem-solver, prioritising customer and operational needs
- Represents FRASERS with professionalism and discretion
- Communicates confidently with customers, colleagues, and stakeholders
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Essential Requirements
- 1+ year of experience in premium or luxury fashion retail (supervisory/management preferred)
- Proven ability to mentor and motivate a team in a retail setting
- Strong track record in achieving sales targets
- Good product knowledge of brands, fashion trends, and materials
- Understanding of merchandising, stock control, and loss prevention
- Strong written and verbal communication skills
Additional Information
The Rewards
- £31,450 per annum (basic rate)
- 28 days holiday (including bank holidays)
- 20% staff discount across all FRASERS Group Stores
- 40% uniform discount
- Commercial bonuses (weekly/monthly/quarterly)
- Commission-led product bonuses
- Long Service awards
- Discounted gym membership
- Excellence in career development with nationally recognised courses
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