Broadridge
Supervisor - EMEA Operations
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About Broadridge
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
About the Role
We are seeking a highly experienced and motivated individual to join our International Settlements team as a Supervisor, based in our new Scotland office.
In this role, you will supervise a team of settlement professionals and take ownership of day-to-day operations across EMEA markets. You will lead operational delivery, oversee complex settlements, and ensure adherence to regulatory, control, and governance standards. This position combines team leadership, process ownership, and strategic oversight, providing a unique opportunity to influence the development and scaling of the settlements function in a new location while shaping its processes, culture, and performance.
Responsibilities
- Supervise day-to-day team operations across associates and senior associates, ensuring workload is appropriately allocated, priorities are clear, and service levels are consistently met.
- Provide first-line people leadership including coaching, real-time feedback, productivity oversight, quality reviews, and support with development plans for team members.
- Oversee the end-to-end settlement process across EMEA markets on a daily basis, ensuring trades are instructed, matched, funded, and settled accurately within market deadlines.
- Monitor daily risk and control checkpoints, including fails, unmatched trades, SSI validation, cash and position exceptions, and aged breaks, escalating material risks promptly.
- Act as the first escalation point for complex settlement issues, coordinating with custodians, counterparties, internal trading desks, and cash teams to drive timely resolution.
- Ensure adherence to SOPs, governance controls, and regulatory timelines, maintaining strong evidence of four-eye checks, sign-offs, and control completion.
- Support continuous improvement efforts by identifying recurring manual touchpoints, control gaps, and process inefficiencies, while partnering with management on automation or redesign opportunities.
- Produce and review daily MIS, KPI, and exception reporting, providing visibility into volumes, fails, aged items, client issues, and team productivity, while partnering closely with internal stakeholders including trading, middle office, reconciliations, funding, and technology teams and supporting audit and governance activities through documentation, evidence tracking, SOP adherence, and action follow-up.
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Requirements
- Bachelor’s degree in Finance, Economics, Business, or a related discipline.
- 7+ years of experience in capital markets operations, with a strong focus on settlements or trade support.
- Proven experience leading teams and delivering operational objectives in a high-volume environment, with prior supervisory experience mentoring or developing team members.
- Deep understanding of the end-to-end trade lifecycle across multiple asset classes.
- Demonstrated ability to resolve complex operational issues and escalate effectively, with advanced analytical, problem-solving, and decision-making skills.
- Strong risk and control mindset, including experience implementing or enhancing control frameworks and supporting audits, regulatory reviews, or other control-related activities.
- In-depth knowledge of EMEA settlement market practices and cycles, with experience using industry platforms such as Euroclear, Clearstream, CREST, or similar.
- Excellent stakeholder management and communication skills, with experience influencing across functions and regions, proficiency in Microsoft Office, particularly Excel, and a track record of delivering process improvements, automation, or change initiatives.
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Our Commitment to You
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
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About Broadridge Financial Solutions
Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries.
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Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.
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