Monsoon Accessorize
Supervisor (Full time) - Glasgow Airport - Accessorize
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Supervisor – Glasgow Airport Accessorize Store
Accessorize is an exciting and ethical fashion brand, dedicated to offering accessories that enable everyone to express themselves and feel confident in everyday wear. Born in the 1980s, our first store opened in Covent Garden. Accessorize now has stores across the UK, Republic of Ireland, and International Markets.
We work on a set of core principles that combine values, ethics, and impact. We’re pleased to offer an opportunity for an experienced Supervisor to join our Glasgow Airport Accessorize Store on a full-time basis.
Our ideal candidate is customer-focused, reflecting our passion for our products and commitment to delivering an exceptional experience for our customers. We value qualities such as enthusiasm, integrity, and a drive for success.
About the Role
This position is based at Glasgow Airport; therefore, all applicants must be 18+, able to work a variety of shifts across our airport trading hours (3.45 AM to 8 PM). Note: Hours may shift based on flight schedules. An additional unsocial hours premium is available for shifts between midnight and 6 AM.
Key responsibilities will include:
- Successfully completing a basic background check (CRC).
- Providing a detailed education/employment history spanning the last 5 years before commencing employment.
Key Duties & Responsibilities
Customer Experience
- Demonstrate a focus on customers: delivering tailored service, inspiring your team to uphold the brand’s exceptional status consistently.
- Act as a true brand ambassador, ensuring the store reflects our core values through stellar customer service.
- Foster relationships to exceed profit goals by driving sales performance and meeting KPIs.
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Team Leadership
- Guide team members effectively while ensuring motivation, knowledge, and performance excellence.
- Support the management team in identifying and maximising commercial opportunities, adhering to Visual Merchandising and Window Guidelines.
Brand Development
- Promote and deliver accessory piercing services to our customers with the team.
- Be flexible, supporting collaterals stores and team members to deliver on strategic goals.
- Maintain an inclusive working environment, promoting equality and kindness.
What We’re Looking For
- Customer focus: Achieving excellence through tailored interactions with customers and reinforcing leadership in the team.
- Creative leadership: Inspiring a positive atmosphere for both colleagues and shoppers.
- Experience: Proven track record of success in a supervisor or key holding role with excellent personal and team-driven customer service.
- Resilience: Passion, drive, and a problem-solving mindset — readiness and willingness to help.
- Communication: Open and effective dialogue to address needs.
- Owner mindset: Decision-making and ownership to benefit business performance.
Salary & Benefits
We offer a rewarding package designed to support both professional growth and well-being:
- Competitive salary with an exciting bonus scheme tied to performance.
- Staff uniform allowance—sneak a fashion update by styling our accessories.
- Unsocial hours premium for shifts between midnight and 6 AM.
- Free airport staff parking.
- Generous staff discount available across brands: Accessorize, Monsoon, and Monsoon Children’s Wear.
- Bonus day of holiday on your birthday.
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About Us
At Monsoon Accessorize, we focus on how we do things, not just what. Ethics guide every aspect of our work, helping to create a space where every team member’s efforts are valued.
Our Commitment to Diversity & Inclusion
- A commitment to a diverse and inclusive workforce, celebrating differences and accommodating individual contributions.
- Equal opportunity employer: Applicants are welcomed regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
We aim to attract a broad range of talent and are prepared to consider flexible working requests unless operational demands prevent them.
Accessibility
We provide reasonable accommodations for individuals with disabilities if needed during job applications, interviews, or to achieve job-related functions. Please contact us at recruitmentuk@monsoon.co.uk should specific adjustments be required.
Ready to Join Accessorize?
If this sounds like you—apply today!
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