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The Role Fortem Solutions are currently recruiting for a Supervisor to join our Cambridge Housing Society contract. This will be covering either Voids, Planned works or Repairs and maintenance for Social Housing, based in Cambridge and the surrounding areas. We are looking for an experienced Supervisor to manage, support and motivate a team of Tradespeople to complete work, first time, on time, safely and efficiently. You will need to work closely with various departments and the Client at all levels to ensure an excellent service is delivered. You will work alongside other Supervisors delivering to various geographical areas and workstreams. The Client Our contract with Cambridge Housing Society is brand new and launching on April 1st. This will be a long term partnership with houses covering the whole of Cambridgeshire, from Wisbech down to Haverhill, although primarily situated in central Cambridge. There are nearly 3,000 properties, mostly houses and flats, and we will be looking after their Repairs, Voids, Cyclical Works and Planned workstreams. Duties & Responsibilities
- You will be responsible for a team of Trades providing direct line management
- As the Supervisor, you will motivate, coach and retain our tradespeople and ensure commitment, outstanding workmanship and performance in line with KPI's. * Be involved with the selection and recruitment of tradespeople
- Performance management and to devise a method for accurately assessing and categorising the competency profile of all team members
- Assist the Operations Manager to ensure operational performance is optimised and Trade efficiency is at its maximum
- Continually review trade performance with the Operations Manager to ensure efficiency and first-time fix ratio is maximised whilst non-productive time is kept to an absolute minimum.
- Ensure that a high-quality team is maintained including performance management, succession planning and personal development. * To develop and maintain effective working relationships with internal clients and key stakeholders.
- Deliver Trade and vehicle audits in line with Company Health & Safety policy Management of Sub- Contractors ensuring performance and quality of works undertaken is to the highest of standards.
- Health and Safety performance of Sub-Contractors will be critical, and the successful candidate will need to demonstrate an understanding of how to manage sub-contractors effectively. * Actively manage the Suppliers to deliver best value into the account. What You Will Need Essential:
- Experience of supervising teams * Excellent communication skills
- Excellent leadership skills
- Excellent dispute resolution skills
- IT literate
- Full UK driving licence Desirable:
- Social Housing experience/ good understanding of property maintenance
- Experience of mobile device use/ PDA's use
- Professional approach with high standards Benefits
- 25 days annual leave + bank holidays & your birthday off
- Pay review every year
- 26 weeks full pay maternity leave
- 8 weeks full pay paternity leave
- Discounted gym memberships at national and local gyms
- Up to £3,000 colleague referral fee
- Vast directory of training on bespoke in-house Learning Management System
- 24/7 access to GP appointment for you and your immediate family from Day 1
- Private pension employer contribution 3-6%
- Life Insurance, dental care, private healthcare insurance and eye care vouchers, cycle-to-work scheme, mobile phone provider shopping discounts & more Who We Are We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high quality voids, planned installations and gas services. Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon. Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers. We have an established track record of improving communities and creating better places for people to work and live. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. If you need any assistance with your application, please contact our team at
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