Arthrex
Supervisor Helpdesk EMEA
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Supervisor Helpdesk EMEA
IT Supervisor – EMEA Helpdesk
About Arthrex
We are one of the world’s leading companies in the fields of orthopedics, arthroscopy, sports medicine, and orthobiologics. True to our mission “Helping Surgeons Treat Their Patients Better”, we have been developing innovative products and surgical techniques for over 40 years. Arthrex was founded in 1981 in Munich and is now headquartered in Naples, Florida (USA), with additional subsidiaries in 21 countries. Our corporate culture is defined by cross-border collaboration and the exchange of ideas among colleagues from diverse national backgrounds.
We are seeking an experienced and enthusiastic IT Supervisor who will support and guide a team within the EMEA Helpdesk.
Job Objectives
- Organise and manage a team within the EMEA Helpdesk, ensuring full processing and resolution of IT tickets
- Ensure continuous improvement of end-user services
Duties and Responsibilities
- Provide technical and disciplinary leadership and development for a team within the EMEA Helpdesk
- Serve as the primary point of contact for employees (on-site and off-site) and subsidiaries in the EMEA region
- Ensure uninterrupted end-user services in cooperation with the team
- Oversee:
- Installation of end-user hardware and software
- Setup of in-house and remote workstations
- Workstation moves within the building
- Administration and support of iPhones and iPads
- Connection of network ports and telephones (or delegate these tasks)
- Ensure all incoming IT tickets are fully processed and resolved by the appropriate specialist departments
- Collaborate globally (AMERICAS, LATAM, and APAC) to implement global IT standards
- Analyse, report on, and optimise helpdesk/service desk processes, recommending process improvements
- Prepare, update, and present status reports
- Participate in and lead IT Infrastructure projects as required
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Education and Professional Experience
Essential:
- Completed vocational training in IT (e.g., IT Specialist) or a degree in computer science, software engineering, or related field, or equivalent qualifications
- Multiple years of professional experience in Information Technology, with preference for Helpdesk/Support
- Multiple years of leadership experience
General Requirements
- Strong leadership skills
- Excellent written and spoken English
- Sense of responsibility, commitment, and flexibility
- Problem- and service-oriented approach
- Ability to work in a team and willingness to learn new tasks
- Solid knowledge of operating systems and end-user hardware and software
- Assertiveness
Specific Requirements
- Strong IT infrastructure knowledge, including:
- Software deployment
- Active Directory
- End-user hardware and software
- Network technology
- ITIL knowledge, particularly in incident, problem, and change management
- Preferred: Experience with MCITP
- Willingness to work outside regular office hours to support the Helpdesk team
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Working Arrangements
- Full-time position (40 hours/week), Monday–Friday with required flexibility
- Hybrid working arrangement available
Travel Activity
- Travel between two Arthrex sites (Sheffield and Solihull)
- 30% international travel expected
Compensation and Benefits
- Competitive salary based on experience
- 25 days annual leave plus 8 Bank Holidays (pro-rated)
- Contributory pension scheme
- Medical cash-back plan
- Group income protection and life assurance
Pro(Int)er Arthex emphasize equal opportunity for all roles with respect to race, religion, age, sex, sexual orientation, gender identity, national origin, disability, and any other protected characteristics under the Equality Act 2010.
Join Our Team
If you are passionate about innovation, collaboration, and contributing to advancements in healthcare, we invite your application.
Apply now—help us shape the future of medical innovation! Submit your complete application documents, including your CV and relevant certificates.
All qualified applicants will receive consideration—we look forward to hearing about how you’d elevate our work.
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