Lagardère Travel Retail
Supervisor - LEGO - Manchester Airport
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Retail Supervisor – Airport Stores
Do you love the buzz of the airport? Enjoy working in a dynamic retail environment, where no two days are the same? If so, we have just the opportunity for you…
About the Role
The Supervisor is responsible for overseeing the daily operations of the store, ensuring high levels of customer satisfaction, and leading the sales team to meet targets. The role involves:
- Supervising staff
- Handling escalated customer issues
- Managing inventory
- Ensuring the store’s visual standards are maintained
- Supporting management with administrative duties
- Assisting in training new team members
Key Responsibilities
- Supervise and motivate the retail team to achieve sales targets and provide excellent customer service
- Assist in daily operations, including opening and closing procedures
- Manage staffing schedules and ensure optimal coverage on the sales floor
- Handle escalated customer inquiries and resolve issues promptly
- Oversee merchandising, keeping the store clean, organised, and visually appealing
- Assist with inventory control, stock replenishment, and loss prevention
- Train and onboard new employees, providing ongoing coaching and feedback
- Support the management team with administrative tasks and reports
- Manage cash and payment systems in compliance with company procedures
- Uphold health and safety standards in-store
- Conduct performance management, including reviews, development plans, and investigations
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Qualifications
- Previous experience in a retail environment (preferably with supervisory experience)
- Strong leadership and communication skills
- Ability to thrive in a fast-paced environment and manage multiple tasks
- Must appreciate problem-solving and maintain a customer-focused mindset
- Basic computer skills for inventory management and reporting
- Flexibility to work various shifts, including weekends and holidays
Key Skills
- Leadership and team management
- Customer service excellence
- Problem-solving and conflict resolution
- Inventory management
- Communication and interpersonal skills
- Time management and organisation
Our Company Values: Can you feel the HEAT?
At Lagardère Travel Retail, representing our values is a daily responsibility:
- HONESTY
- Working ethically
- Fostering openness
- Treating colleagues fairly
- Being considerate
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EXCELLENCE
- Delivering first-class customer service
- Upholding high store standards
- Showcasing prestigious brands
-
AGILITY
- Thriving in fast-paced environments
- Adapting well to change
- Striving for continuous improvement
-
TEAM SPIRIT
- Working collaboratively
- Supporting one another
- Engaging with communities
About Lagardère Travel Retail
A division of the global Lagardère Group, Lagardère Travel Retail is a leader in travel retail, operating over 5,000 stores in airports, train stations, and concessions across 42 countries.
With 170 years of experience (starting in 1852 with the first bookstore in Paris Gare de Lyon), we create tailored experiences for travelers daily. In 2022, we generated €5.2bn in sales.
We believe in an inclusive, diverse culture that helps businesses and people thrive. Our commitment is to foster an environment where employees can fulfil their potential, be themselves, and achieve their ambitions. We welcome applicants from all backgrounds and ensure fair, equal treatment for every candidate.
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