FoundRae
Supervisor, Liberty of London
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WHO WE ARE:
The Foundrae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values.
The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.
POSITION SCOPE:
The Concession Supervisor at Liberty is a critical dual-impact role designed for a high-performing retail professional on an accelerated leadership track. Operating as a team leader and commercial driver, you will lead by example on the floor, consistently delivering against your own individual sales targets and KPIs while actively guiding the day-to-day operations of the concession.
Serving as the Area Director's trusted strategic liaison and on-the-ground extension at Liberty, you will hold autonomous responsibility for the daily running of the team and store environment. This role requires an individual who can balance high-end personal sales with real-time, in-the-moment coaching and feedback to team members. The ideal candidate will possess a junior Assistant Store Manager mindset, with the long-term vision and drive to be intentionally groomed into the Assistant Concessions Manager role as their next career progression.
RESPONSIBILITIES:
SALES LEADERSHIP & KPI EXCELLENCE (LEAD BY EXAMPLE)
- Commercial Driver: Maintain an exceptional personal track record of driving high-value ticket sales, serving as a primary brand ambassador and modeling elevated luxury selling behaviors.
- Commission & Target Focus: Meet and exceed personal sales targets and team KPIs, fostering a high performance environment across the floor.
- Advanced Clienteling: Act as a systems expert in CRM and clienteling platforms (e.g., Endear) to build deep client biographies, map out the lifetime journey of high-net-worth individuals, and cultivate long-term brand loyalty.
- Department Relations: Build and maintain seamless operational and sales-driven relationships with the Liberty department store floor management and staff.
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TEAM MANAGEMENT & "IN-THE-MOMENT" DEVELOPMENT
- Daily Running: Take full ownership of the daily operation of the concession floor, including morning briefings, team alignment, and scheduling.
- Active Floor Coaching: Serve as a constant, visible leadership presence on the sales floor. Deliver on-the-spot coaching and dynamic feedback to stylists to elevate service levels in real-time.
- Performance Reviews: Partner closely with the Area Director to track team metrics, assist in conducting 1-to-1 performance evaluations, and implement structured action plans where applicable.
STRATEGIC AUTONOMY & COMMUNICATION
- Director’s Liaison: Act as the key point of continuity for the Area Director, ensuring seamless operational alignment while management splits focus across boutique locations.
- Operational Transparency: Provide clear, proactive feedback on team dynamics, floor trends, product needs, and client feedback to the Area Director.
- Management Cover: Confidently assume full operational and managerial charge of the concession floor in the absence of senior leadership.
CONCESSION & OPERATIONAL DISCIPLINE
- Visual Merchandising: Maintain the highest luxury standards of visual presentation, housekeeping, and brand representation in strict compliance with FoundRae guidelines and Liberty regulations.
- Inventory Control: Oversee daily inventory tracking, secure product handling, and strict compliance with luxury security protocols and internal retail systems (POS, back-end processing).
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BEHAVIORAL TRAITS FOR SUCCESS
- Ownership Mindset: Takes immediate, proactive responsibility for concession revenue, team culture, and the client experience without waiting for escalation.
- Emotionally Intelligent Leader: Reads team dynamics and client energy accurately, modifying their management style to uplift team performance and defuse friction.
- Resilient & Professional: Remains highly composed and focused under pressure in a bustling department store environment.
- Growth-Oriented: Hungry for constructive feedback and deliberately focused on mastering assistant management responsibilities to secure promotion.
QUALIFICATIONS:
- Luxury Retail Background: 3+ years of experience in luxury retail, with a strong preference for high-end jewelry, fine jewelry, or luxury watches.
- Leadership Foundation: Proven prior experience as a Senior Sales, Supervisor, or Team Leader, with exposure to team coaching and performance feedback.
- Department Store Experience: Prior experience working within a prestigious department store environment (e.g., Liberty, Harrods, Selfridges) is highly desirable.
- KPI Proven: A strong, quantifiable history of achieving personal sales targets while working under a commission or bonus structure.
- Systems Savvy: Proficient with luxury CRM tools (e.g., Endear), premium POS systems (e.g., Shopify), and inventory management suites.
- Communication: Exceptional, polished verbal and written communication skills in English; additional spoken languages (e.g., Mandarin, Arabic, French) are an asset.
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