Supervisor – Luxury Jewellery – Manchester

Requirements

• 1+ years’ experience in a Supervisor or senior sales role within retail
• Experience working in a premium or customer-focused environment
• Strong leadership skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills
• Highly organised with strong attention to detail
• Comfortable working in a fast-paced environment
• Proficient in Microsoft Office and retail systems

What Success Looks Like

You will be a hands-on, proactive leader on the shop floor, creating a welcoming and engaging environment for customers while supporting the team to deliver strong commercial results. You will play a key role in maintaining brand standards and contributing to the overall success of the store.

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We are working with a premium, fast-growing jewellery brand to recruit a Supervisor to support the leadership of a high-performing retail team. This is a fantastic opportunity for someone passionate about delivering an elevated customer experience within a brand-led environment.

This role will see you fully immersed in the customer journey, supporting the Store Manager in driving performance, leading a small team of 3 direct reports, and maintaining exceptional standards across the shop floor.

Customer Experience & Shop Floor:

• Deliver an authentic, elevated customer experience, offering styling advice and product knowledge
• Lead the end-to-end customer journey from initial interaction through to purchase
• Take ownership of the shop floor, ensuring a premium and engaging environment at all times
• Build strong customer relationships to drive repeat business and loyalty
• Maintain high visual merchandising standards in line with brand guidelines
• Handle customer queries and complaints confidently and professionally
• Support seamless integration of in-store technology to enhance experience

Team & Operations:

• Support the day-to-day running of the store, acting as a key support to senior leadership
• Lead, coach and motivate a small team to achieve sales targets
• Assist with onboarding, training and development of team members
• Support recruitment and team growth where required
• Ensure high standards across stock control, deliveries and store operations
• Take responsibility for opening/closing procedures as a key holder
• Maintain organisation across both front and back of house

Requirements

• 1+ years’ experience in a Supervisor or senior sales role within retail
• Experience working in a premium or customer-focused environment
• Strong leadership skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills
• Highly organised with strong attention to detail
• Comfortable working in a fast-paced environment
• Proficient in Microsoft Office and retail systems

What Success Looks Like

You will be a hands-on, proactive leader on the shop floor, creating a welcoming and engaging environment for customers while supporting the team to deliver strong commercial results. You will play a key role in maintaining brand standards and contributing to the overall success of the store.