JD Group Plc
Supervisor - Newcastle Airport
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Supervisor - Newcastle Airport
JD Group – Supervisor Role
The JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms, spanning multiple global markets since its founding in 1981. As a FTSE100 company listed on the London Stock Exchange, we’re committed to becoming the #1 global omnichannel retailer in our industry—through a people-led, innovative, and customer-focused approach.
This is JD.
"At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you're on the shop floor, behind the scenes, or driving innovation, every role here plays a part in shaping the future of our industry."
We thrive on authenticity, collaboration, and bold ambition. If you’re eager to bring your energy, ideas, and personality to a fast-paced, fearless team—we’d love to hear from you. This is your moment.
Role Overview: Supervisor – Hourly Rate: £13.81 (Full-time, 40 hours/week)
As a Supervisor, you’ll be crucial in ensuring our store delivers exceptional service, operational efficiency, and brand standards.
Your role includes: ✔ Leading by example—supporting customers and guiding colleagues ✔ Optimising sales performance through effective product placement and team alignment ✔ Maintaining high visual standards, including cleanliness, organisational flow, and brand consistency ✔ Assisting with until operations, cashing up, and daily shop routines
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Key Responsibilities
- Customer-Centric Service: Guarantee excellent JD service by resolving queries, maintaining engagement, and ensuring team presentation aligns with brand standards.
- Sales & Performance: Monitor service levels, product availability, and visual merchandising to elevate customer experience and revenue.
- Operational Maintenance: Upkeep of the shop floor—ensure cleanliness, order, and operational readiness for every shift.
- Store Support: Assist with opening/closing procedures, till management, and cash-handling accuracy as directed by Store Management.
Requirements
Essential: ✅ Previous supervisory or team-leader experience—preferably in fast-paced retail, customer-facing, or wholesale environments ✅ Exceptional communication skills, capable of mentoring colleagues while embodying a customer-first mindset ✅ Sharp attention to detail—ensuring high-level service, presentation, and operational compliance ✅ Passion for the retail industry, with keen product and trend awareness ✅ Alignment with the JD Group’s core values
Desirable: 🔹 Energetic, hands-on leader comfortable in high-pressure environments 🔹 Confident problem-solver with a track record of positive customer resolution 🔹 Interest in visual merchandising, brand alignment, and innovative product displays 🔹 Team player with a supportive, collaborative attitude and positive grace under pressure
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What JD Offers
We aim to build a diverse, inclusive, and dynamic workplace where every colleague feels valued. At JD, you’ll thrive by fostering operational excellence and driving growth through daily initiatives.
Our benefits reflect our appreciation for your dedication:
- Staff Discount: Enjoy deals on qualifying purchases across JD’s physical stores and online, including select third-party brands.
- Colleague Bike Scheme: Exclusive discounts on high-quality cycle gear, promoting both savings and healthy living.
- Discounted Gym Memberships:
- Exclusive benefits tailored to your lifestyle with our For You Collections
- Personal Development: Access to training programmes, Accredited qualifications, and Apprenticeship opportunities tailored to your ambitions.
- Innovative benefits, including: Business Expenses Claim, digital channels for support, and incentives for continued loyalty.
"Thank you for considering your future with JD. If you’re ready to be part of an organisation that encourages growth, celebrates diversity, and break boundaries in retail — we’re ready to welcome you."
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