Space NK
Supervisor Oxford Street (37.5 hours)
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Supervisor Role at Space NK
If you love beauty, you’re in the right place.
As the ultimate curator of over 100 of the most in-demand, highly innovative, and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
Together through our neighbourhood stores, online presence, and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Supervisor Overview
The Supervisor’s main responsibility is to assist the management team to maximise sales and profitability while supporting and retaining a high-performing team.
About You
You will need to:
- Deliver a "customer first" experience, demonstrating leadership to coach and motivate your team
- Understand and analyse commercial reports to drive business opportunities
- Identify key performance behaviours and competencies within the team
- Have strong communication skills
- Be excellent at prioritising and organising
- Value honesty and integrity in working relationships
- Be flexible to meet rapidly changing priorities and deadlines
- Be able to delegate tasks and follow up effectively to ensure completion
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Role Responsibilities
Your key duties include:
- Supporting the team to ensure a "customer first" experience is delivered consistently
- Exceeding sales targets and the company acquisition target for N.dulge
- Ensuring stock file accuracy by adhering to all stock handling policies and minimising stock loss
- Keeping the team updated on sales targets, ATV (Average Transaction Value), AUS (Average Units Sold), and conversion targets on a daily, weekly, and monthly basis
- Communicating clearly with all internal and external business partners to drive opportunities
- Identifying innovative opportunities to maximise business growth
- Analysing business reports to review weekly, monthly, and yearly performance
- Supporting the store recruitment process, while retaining diverse teams that embody the "customer first" experience
- Creating an inclusive, welcoming, and approachable environment for employees to thrive
- Delivering confident feedback and escalating performance issues to the Store Manager or Assistant Manager
- Coaching and developing the team to help them achieve their full potential
- Ensuring the store meets Company policies and procedures
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Our Benefits
At Space NK, we offer:
- A competitive salary, reviewed annually
- Generous time off (up to 25 days annually)
- Employee discount of up to 50% off products (brand-dependent)
- Health & wellbeing benefits, including support for physical, mental, and financial wellbeing
- Access to training and development opportunities from our education team and brand partners
- Access to additional third-party discounts across shopping, health, lifestyle, and wellbeing
- Refer a friend bonus scheme
Equal Opportunities & Data Handling
Space NK is an equal opportunities employer. Only successful candidates will be contacted. All applicants must have the right to live and work in the UK.
For more information about us, our benefits, and our Diversity, Inclusion and Belonging pledges, visit our website.
How We Will Use Your Information
We will process your application details to assess your suitability for this role (or relevant vacancies) and may retain your data for 12 months to consider future opportunities. If you would prefer us to forget your application, email us with "RIGHT TO BE FORGOTTEN" in the subject line.
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