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Supervisor (Part-Time)
Supervisor – Retail (30 Hours/Week, Permanent) – Pandora
Compensation & Benefits
- Competitive Pay: £14.53 per hour
- Monthly Bonus Scheme: 10% (up to 20%) if key targets are achieved
- Generous Employee Discount: Access to Pandora’s products and services
- Annual Jewellery Uniform Allowance: Express your style with a dedicated allowance
- Other excellent benefits, including:
- Access to a “wear box” to try exclusive jewellery while working
- Exclusive discounts on retail, hospitality, and entertainment via our benefits platform
- Free Retail Trust support (health & wellbeing, financial advice, legal aid)
- Incentives, parties, and career progression opportunities
Work Schedule
All days operational, 30 hours per week Mondays – Sundays
About the Role
At Pandora, we’re driven by creating meaningful moments—both for our customers and our team. As a Supervisor, you’ll lead retail operations, motivate your team, and deliver unparalleled customer experiences. If you’re passionate about performance, people, and personalised service, this could be the right role for you.
Named one of the Sunday Times’ ‘Best Places to Work 2023’ in the UK, Pandora empowers its team to excel.
The Role
You’ll:
- Oversee daily sales floor operations (visibility merchandising, customer flow, timeliness)
- Coach and lead your team of sales assistants to meet and exceed KPIs and sales targets
- Champion Pandora’s brand values: Dream, Dare, Care & Deliver
- Depict authenticity through actions, setting personal KPIs and targets
- Handle customer escalations with professionalism and care
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What You’ll Do
✅ Sales Floor Leadership
- Hold daily team briefings, sharing performance metrics and motivating teams
- Model gold-standard service through our proprietary ‘Selling Ceremony’
- Conduct store walks to assess commercial opportunities and merchandising
- Monitor sales data and intervene to drive team success
- Resolve escalated complaints with empathy and efficiency
✅ Personalised Customer Engagement
- Build meaningful relationships by understanding individual customer personalities
- Leverage product expertise and storytelling to create memorable buying experiences
- Promote Pandora’s sustainability, design, and handcrafted excellence authentically
- Set and exceed personal/surface sales goals through effective techniques:
- Up-selling
- UPT (Average Transaction Value)
- Conversion & productivity optimisation
✅ Store Operations
- Key-holder responsibilities, ensuring secure and efficient store opening/closure procedures
- End-of-day cash reconciliations and POS accuracy
- Assist with administration, including:
- Recruitment support
- Conducting disciplinary hearings & investigations
- POS/Stock Management:
- Oversee product & POS deliveries
- Organise storage and floor layout for maximum appeal
- Till Operations:
- Handle transactions, returns, and escalations
- Uphold company security protocols
The Successful Candidate
Key Qualities & Experience
We’re looking for a self-motivated leader with:
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✔ Proven retail sales leadership (preferably with a branded luxury/consumer product company) ✔ Passion for retail excellence & exceptional customer service ✔ Strong communication skills to coach and inspire teams ✔ Adaptability to thrive in a fast-paced, high-pressure environment ✔ A contagious enthusiasm for Pandora’s mission, products, and values ✔ KPI-driven mindset with a track record of meeting/beating targets ✔ Well-groomed appearance, tasteful and product-aware (you’ll champion the brand!)
❌ Current/Previous Supervisor? This role is designed for the next step in your career!
Why Work With Us?
Pandora Believes in Unforgettable Careers
Our people are central to our success. We offer:
- Investment in growth: Training and clear career progression pathways
- Bonus potential (up to 20% monthly) for exceeding stretch targets
- Access to free jewellery daily via our ‘wear box’
- Exclusive discounts across retail, dining, travel, and more
- Health, finance, and legal support through Retail Trust
- Year-round incentives, parties, and wellness initiatives
Your Experience Matters
If you’re ready for a challenging, rewarding role that recognises performance and empowers growth, apply now.
Pandora’s recruitment process is designed to be fair and inclusive. Fairness Dementions: All applicants are assessed solely on skills competencies; photos, marital status, or age are not required in your application.
Need adjustments to facilitate your interview? Please inform us promptly.
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