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Supervisor - Regent Street
Theory Retail Supervisor – NYC – Latest Opening
About Theory
At Theory, we create clothes that matter, empowering and improving the way we live through exceptional fit, fabric, and style. Founded in 1997 in New York, Theory was built on the vision that stretch fabrics in tailored clothing could redefine how we dress and live. Today, we remain committed to curating elevated wardrobe essentials for ambitious, urban professionals—blending premium materials,.<sup>†</sup> and hands-on craftsmanship from our New York atelier in the Meatpacking District.
Acquired by Fast Retailing in 2004, Theory has expanded globally, now operating 440 stores worldwide. Our customers thrive; they dream big, set goals, and aim for perfection—just like our brand and our clothes.
The Role
The Supervisor drives store sales and maximises profitability through effective team management and policy implementation. As part of the store leadership team, you’ll lead, motivate, and develop staff to deliver superior customer service, boosting sales productivity and business results.
At Theory, we believe our employees are our greatest asset. We’re invest in development from day one—from induction through continuous growth—so our team can thrive in their roles and contribute to the brand’s long-term success.
Key Responsibilities
Sales Generation
- Own and exceed store sales targets, driving revenue to surpass Company expectations
- Analyse sales reports to identify business trends and tailor strategies
- Continuously motivate and coach staff to meet assigned sales goals
- Develop associates’ sales techniques, ensuring high standards of elevation and service
- Demonstrate expertise in merchandise and train staff to deliver exceptional product knowledge
- Serve as a sales leader on the selling floor
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Customer Service
- Enhance the customer journey by providing in-depth knowledge of the brand, product, and Theory For Good initiatives
- Lead by example in delivering exceptional service
- Ensure teams maintain constant engagement through client books and tailored communication
- Trace, resolve, and escalate customer complaints efficiently
- Support associates with challenges like returns, dissatisfied customers, or defective merchandise
Leadership and Coaching
- Recruit, train, and develop staff, ensuring open positions are filled with skilled candidates in a timely manner
- Mentor and motivate the team, fostering accountability and professionalism
- Support workshops, training programs, and professional development
- Cultivate a supportive, positive workplace culture
Operations
- Ensure store maintenance, organisation, and presentation align with brand standards
- Oversee cash control, deposits, safe funds, and petty cash management
- Ensure full compliance with brand policies and company procedures
- IT and inventory management:
- Train staff on POS and register usage
- Master management reporting functions
- Lead loss prevention (security, cash operations, theft mitigation)
- Need proficiency in Microsoft Office (Word, Excel) and general retail systems
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Visual Merchandising
- Implement merchandising directives and maintain state-of-the-art in-store presentation
- Ensure the selling floor aligns with Theory’s harmony aesthetics (visual image, displays, and fixtures)
- Proactively communicate product concerns to leadership
Key Skills & Experience
Essential Requirements
- Proven experience in retail leadership, preferably in a luxury or premium brand
- Outstanding communication and interpersonal skills (verbal and written)
- High performer: driven, results-focused, and capable of high CSR concentration
- Exceptional time management and problem-solving
- KPI-driven and able to meet or exceed commercial targets
- Strong financial commerce knowledge— understand customers’ buying behaviour
- SAF and retail licence skills (KPI tracking, store adherence, regulatory compliance)
- Be coachable/effective: capable of building, engaging, and retaining talent
- Sound technical skills, including:
- POS navigation and utilisation
- Light IT (Excel, Word)
- initiative skills
![Theory Code Ethical][Visual Template] Now hiring at the NYC Meatpacking District
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