Rituals UK & Ireland (B Corp™)
Supervisor - Sheffield (32 hours)
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Rituals Expert
Ready to be the face of our brand and engage with customers from the moment they set foot in the shop? Join our shop team, where every interaction is a chance to spread joy and beauty, creating unforgettable experiences for every customer.
About the Role
As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel-good experience, with product expertise to match. You are a true brand ambassador, listening to our customers’ needs while acting as a role model and mentor to Rituals Advisors.
Being a Rituals Expert means being a lead sales advisor with aspirations to expand your professional skill set in luxury retail and cosmetics.
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You’ll collaborate with Store Managers, Assistant Store Managers and Rituals Advisors to achieve both personal and store-wide goals. Your direct customer interactions will ensure an optimal customer experience, along with mentoring and supporting Rituals Advisors.
What We’re Looking For
Bring energy, humility, and humour to every interaction—we want someone who thrives as ‘one of a kind’.
- Leadership: Ability to mentor team members and connect with customers, making everyone feel at home in our stores.
- Passion: Professional, excited about the Rituals brand, and eager to share that enthusiasm with your teammates and customers.
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Benefits
- Prior experience as a supervisor or Team Leader within retail or hospitality.
- Strong motivation to reach performance targets.
- Customer-service mentality and a collaborative, team-player’s work ethic.
- Strong decision-making and problem-solving skills.
- Sharp eye for detail, organisation, and structure.
Benefits of Working at Rituals
- Training and development opportunities
- Competitive bonus scheme
- Rituals employee discount
- Quarterly product allowance
- Numerous wellbeing initiatives and Employee Assistance Programme (EAP)
- Company & Team Events
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