Old Course Hotel
Supervisor, Swilcan Loft
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Supervisor, Swilcan Loft
Food & Beverage Supervisor – Swilcan Loft Restaurant
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red Star, award-winning resort centred around active wellbeing and indulgent good times.
Part of Kohler Company, the Old Course Hotel is a privately owned resort, proud to deliver personalised guest experiences for lasting memories.
Join our team—St Andrews is the home of golf, and we are the home of great guest service. Our associates drive us to provide an atmosphere that leaves guests wanting to return.
We are a forward-thinking employer that champions the Hoteliers Charter, investing in our people’s development through personality-based hiring and extensive training opportunities. Your growth matters to us, supported by our dedicated leadership throughout your career.
Beyond competitive benefits, we celebrate our team’s achievements through initiatives like Associate of the Month under our ‘HOME’ ethos (Helpfulness, Outstanding Service, Maintaining Standards, Efficiency).
Why Join Our Team?
Core Values
- People are our passion: Every team member plays a key role in crafting magical guest memories.
- Development-focused: Train to progress internally, Sharpen skills with WSET programmes, and benefit from structured career pathways.
- Employee-first culture: Top-notch workplace support:
- Competitive salary
- Enhanced pension scheme
- Free onsite parking
- Standard meal allowance when on duty
- 24/7 employee assistance programme
- Free access to our fitness facilities
- Generous perks across our onsite restaurants, spa and shops
- Reclusive rewards: Recognition programmes, financial incentives and employee loyalty initiatives.
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About the Role
Experience our iconic Swilcan Loft Restaurant—a stunning 74-cover dining space with floor-to-ceiling views of the Old Course’s historic 17th hole and Swilcan Bridge. This is more than a job—it’s the cornerstone of an AA Five Star experience.
As Food & Beverage Supervisor, you’ll be part of the team delivering exceptional hospitality with a focus on excellence in service, operational efficiency, and team leadership.
Key Responsibilities
Customer Experience & Service Standards
- Deliver Five Red Star-level guest service, ensuring seamless and memorable dining experiences.
- Assist via phone; take and accurately process food/beverage orders while maintaining IQA (International Quality Assurance) compliance.
- Provide constructive support to front-of-house staff to uphold Service Standards.
Operational Excellence
- Ensure FBO and stock area cleanliness (pre-, during- and post-service) meets AA and hotel’s set standards.
- Accurately maintain guest history and relay critical information to the team.
- Monitor stock and linen levels, proactively reporting discrepancies to minimise loss or disruption.
Leadership & Training
- Fully equip and support staff with IQA/AA best practices, contributing to team development.
- Attend regular pre-service meetings, training sessions, and operational briefs, demonstrating professionalism in health, safety, and operational protocols.
Legal Compliance
- Proficiency in unions regulations, health & safety procedures, fire evacuation protocols, first aid, and proper shift/sickness reporting mechanics.
Requirements
Successful candidates will demonstrate: ✔ Previous experience in Bar or Restaurant Supervision or equivalent leadership role. ✔ Strong team management, motivator skills—consistently driving collaboration and positive outcomes. ✔ In-depth knowledge of bar operations, drink presentation, and responsible alcohol service. ✔ Ability to thrive under pressure; maintaining composure in peak periods. ✔ Exceptional customer service with communication skills; keen to engage in HR practices as necessary. ✔ Preferred: WSET level 1 (or equivalent).
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Hours & Compensation
- Full-Time (Permanent) Position: 40 hours per week
- Annual Salary: £29,176.19 (subject to an upcoming increase to £35,500++ in March 2026)
Why You’ll Love Working With Us
Experience the five-star lifestyle available to you with these perks:
Behind-The-Scenes
- Dine On Us — Free access to our staff canteen, offering hot meals, a salad bar, tea, coffee and soft drinks daily.
- Cycle2Work programme to save on commuting expenses.
- Integrated 24/7 Employee Assistance Programme for professional guidance.
Onsite Discounts
- Generous cuts on awards-winning dining, spa services, and luxury room-bookings.
- Exclusive Kohler Company-wide discounts across wholesale Available with advanced notice.
Wellness
- FREE onsite access to Kohler Waters Fitness Centre (indoor pool, gym, sauna & hot tub).
Grow with Us
- Mortgage consultation coordination for our associates.
- Gent Referral Scheme—refer talented colleagues and earn rewards.
The Old Course Hotel is an equal opportunities employer—we foster an inclusive environment where all job seekers and workers are valued beyond protected characteristics.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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