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Supervisor
Security Supervisor (Front-of-House & Control Room)
Job Purpose
The Supervisor leads front-of-house and security operations, delivering a seamless, premium workplace and visitor experience. This role combines leadership, customer experience, concierge and security oversight, ensuring a safe, welcoming, and highly professional environment.
Operating collaboratively across the wider team, the Supervisor promotes a "One Team" culture, drives communication and consistency, and acts as an ambassador for both PROception and the Client. On a 12-hour rotational shift pattern (3 Days / 3 Nights / 3 Off), the role ensures smooth daily operations, full compliance with standards, and proactive reporting to both the Security Manager and Client on incidents, risks, and operational matters.
Key Responsibilities
Operational oversight & security protocols
- Access Control Monitoring: Oversee access systems to ensure secure entry.
- Alarm & Emergency Response: Respond to alarms, fire panel activity, and emergency protocols.
- CCTV Operations: Monitor systems, conduct audits, report faults, and manage evidence downloads.
- Incident & Fault Reporting: Complete incident reports, escalate discrepancies, and log faults.
- Key & Pass Management: Maintain accurate signing in/out records and produce official passes.
- Lift Entrapment Response: Liaise with Jackson Lifts and manage emergency phone systems.
- Health & Safety Compliance: Ensure officers adhere to all H&S procedures.
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Team leadership & performance management
- Team Leadership: Manage rotations, breaks, uniform standards, and performance.
- Training & Competency: Support onboarding, ensure training completion, and maintain team knowledge.
- Professional Standards: Enforce conduct, presentation, and behavioural expectations.
- Operational Communication: Respond to emails, relay updates, and ensure clarity in messaging.
Critical command & compliance
- Fire Evacuation Control: Take command out of hours and support seek-and-search operations.
- SOP & Assignment Compliance: Ensure strict adherence to Assignment Instructions and Standard Operating Procedures (SOPs).
- Scheduled Checks: Complete daily, weekly, and monthly checks, verifying compliance.
Operational Control & Leadership
- Operational Command: Maintain full control of the Control Room and all systems (CCTV, access control, alarms, incident logging).
- Primary Point of Contact: Lead daily operations and be the main on-site liaison for the Client and Security Manager.
- Shift Continuity: Ensure seamless handovers and accurate EDOB (Electronic Daily Operational Briefing) entries.
- Client Engagement: Act as a professional ambassador, upholding 5-Star service delivery standards.
- Security Manager Liaison: Escalate issues promptly and maintain consistent updates with senior management.
- Leadership Presence: Remain calm, visible, and authoritative, setting a strong supervisory tone.
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What We Offer
- Competitive Salary: Corporate-sector pay.
- Training & CPD: Bespoke learning and development opportunities.
- Licence Upskill: Support for relevant licence training where applicable.
- Employee Benefits:
- Perk Box
- Cycle to Work Scheme
- Social events
- Recognition and reward schemes
- Wellbeing Support:
- Mental health helpline
- Comprehensive Health Cash Plan
- Uniform Care: Professional laundry service for tailored uniforms.
- Pension Scheme: Contributory employer pension plan.
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