Marston Holdings
Supervisor
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Pound Supervisor
NSL, part of Marston Holdings Limited, have an exciting opportunity for a Pound Supervisor to join their team on a full-time, permanent basis.
Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.
Support and coaching will be given throughout your career.
What does a Pound Supervisor do?
As a Pound Supervisor, you will be responsible for overseeing the running of the vehicle pound. You will also lead a high-performing team of Enforcement Officers:
- Compiling duty rosters and daily records of shift allocations
- Administering and overseeing all routines and duties of the contract office
- Producing vehicle condition and/or reconciliation reports
- The production and storage of all documentation required to operate the contract
- To use and be responsible for the care and general maintenance of any company equipment allocated in order for daily tasks to be carried out
- Completion of incident, health & safety and accident reports
- To liaise with members of the public and give advice on enforcement procedures in a courteous manner ensuring that our customer care policy is adhered to at all times
- Handling telephone enquiries and written correspondence
- Professionally dealing with customer complaints and enquiries
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What do you need to be a Pound Supervisor?
- Previous experience in supervisory/management role essential
- Experience using a cash receipting system
- Excellent time management and organization skill
- Ability to communicate with customers, often in difficult and demanding circumstances
- Strong report writing skills
- Flexibility to accommodate business needs
What’s in it for you?
- 42.5hrs Full Time Permanent Contract
- First Class Training & Development Opportunities
- 28 days’ holiday including bank holidays
- Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel and socialising to health & wellbeing
- Enhanced Maternity & Paternity package [subject to eligibility criteria]
- Pension Scheme
- Full Uniform provided
To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role, apply online today and a member of the team will be in touch soon.
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About Marston Holdings Limited
Marston Holdings Limited [MHL] is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market-leading integrated technology-enabled solutions from design and implementation to management and recovery.
We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
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