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Supervisor
Supervisor Role – JD Sports Fashion Plaza
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gym equipment. Our colleagues work across multiple retail fascias globally, with brands like JD Sports Fashion Plc listed on the London Stock Exchange since 1996 and now part of the FTSE100. We’re set on becoming the leading global omnichannel retailer in the sports and outdoor industry.
You’ll join a fast-paced, ambitious team that thrives on authenticity, innovation, and passion. Together, we shape trends, build communities, and turn challenges into growth. This is your moment at JD.
Hourly Rate
£13.06 per hour
Role Overview
As a Supervisor at JD Sports, you’ll:
- Lead by example, fostering excellent service and operational excellence
- Guide colleagues through shifts while maintaining high customer satisfaction standards
- Support daily tasks as directed by Store Management (including opening/closing procedures)
The role is all about delivering JD’s world-class service—where customers feel inspired, valued, and connected.
Key Responsibilities
Customer Focus
✔ Deliver exceptional JD service by guiding customers, resolving queries, and maintaining a cohesive team presence. ✔ Champion JD’s brand through presentation excellence—product integrity, visual appeal, and neighbourhood that speaks for us.
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Sales & Operations
✔ Monitor sales performance, leveraging in-store tech to upsell and ensure full product visibility. ✔ Drive smart merchandising, from stock rotation to essential placement to tackle lost sales.
Store Vitality
✔ Maintain visual and operational standards: a spotless, well-organised store that reflects JD’s high brand expectations. ✔ Collaborate with management to optimise store performance—whether through merchandising or refining operations.
Skills & Experience Required
✅ Supervisory experience (retail, hospitality, or customer-facing roles ideal) ✅ Strong communication & leadership skills, with the confidence to mentor frontline teams. ✅ Keen attention to detail—consistency in service, presentation, and retail operations matters. ✅ Retail insight & trend awareness—passion for our products and JD’s people-first, innovation-focused culture is mandatory.
Desirable Attributes
🔥 Doesn’t shy from change—forges impact by getting hands-on in a busy store environment. 🔥 Problem-solver with a customer-first mindset to navigate and resolve challenges. 🔥 Takes pride in visual merchandising and product storytelling. 🔥 Inspires and leads by encouraging a supportive, collaborative culture.
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What We Offer
You’ll join JD Sports Fashion, a company as committed to equality for all as it is to progression. Your ideas and contribution are welcomed as we foster a workplace where everyone belongs and thrives.
We go beyond the everyday, delivering these fantastic benefits for colleagues who ensure our legacy as an industry leader:
- 🎒 Incremental holiday allowance: earn and take time off year-round.
- 🛍️ Staff discounts: enjoy 25% off purchases across JD Stores and online, plus exclusive discounts on disc golf, equipment rentals, and more.
- 🚴 Exclusive colleague discounts on bikes.
- 🏋️ Premium gym membership rates.
- 📚 Personal development: free courses and qualifications aligned to our business growth and future talent drive.
- 🏢 Apprenticeship opportunities—make retail knowledge your career strength.
Join JD. Change Retailing.
At JD Sports, your ambitions meet ours. From championing long-term customer relationships to driving innovation, you’ll find a workplace built around leading with people, passion, and purpose.
Are you in?
#ThinkBRAVE #MoreThanSales #BornToRun
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