So Energy
Supplier Performance Analyst
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Our priority is to match the right person to the right role, and we never want salary to be a barrier to applying. Regardless of your current pay, we’ll ask about your salary expectations during the application process, and our Talent Team will have an open, honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary, please feel free to ask us!
Location: Chiswick, London - Hybrid
Sponsorship: We are unable to offer sponsorship for this role
The Role
So Energy is undergoing an exciting transformation, working with a range of third-party partners to deliver critical Billing, Metering and Customer Operations services. We are recruiting for a Supplier Performance Analyst to play a key role in monitoring, analysing and improving the performance of these partners, ensuring they deliver excellent customer outcomes while operating efficiently and cost-effectively.
The successful candidate will be responsible for supplier performance reporting, invoice validation, GSOP management, commercial analysis and operational oversight of key metering activities. Acting as a key liaison between internal teams and external partners, they will identify performance trends, investigate issues, challenge inefficiencies and present data-driven solutions that improve operational and commercial outcomes.
The role will also support the coordination and reporting of So Energy's Smart Meter Installation Programme, including stakeholder communications, campaign activity and performance management. We are looking for a highly analytical and commercially aware individual who can work autonomously, is naturally inquisitive, and thrives on solving complex problems through data-led investigation and continuous improvement.
Reporting to: Joe, Performance & Supplier Manager 👋
⭐ Why So Energy?
So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we’re not done! We’re on the road to a net-zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.
We’re driven to do our best for our customers, for each other, and for our planet. That’s why we’ve built a workplace culture that’s supportive, empowering, inclusive, and full of opportunities to grow and make an impact.
At So Energy, we take pride in our values-driven culture. We live and breathe by our six core values that guide everything we do:
- Clear
- Honest
- Ambitious
- Inquisitive
- Caring
- Sustainable
What you’ll be getting up to in this role:
- Act as the primary point of contact for validating invoices, charges and operational datasets received from third-party metering and industry partners.
- Investigate invoice discrepancies and data anomalies, working with suppliers and internal stakeholders to ensure accurate and timely resolution.
- Manage Metering-related GSOP processes, including GSOP uploads, RFIs, reconciliation activities and recovery of costs from third-party providers.
- Partner with Finance to ensure accurate accruals, forecasting and timely payment of supplier invoices.
- Maintain and enhance forecasting models for metering costs, stock requirements and operational activity.
- Own forecasting and reporting for metering stock ordering and returns logistics to support installer performance and contractual obligations.
- Create, maintain and develop reporting, dashboards and performance insights that monitor supplier performance, contractual adherence and business outcomes.
- Act as a key point of contact for Meter Operators, Meter Asset Providers, installers and other third-party service providers.
- Identify commercial opportunities, cost savings and process improvements through data analysis and supplier performance reviews.
- Investigate operational issues, identify root causes and present recommendations to improve customer outcomes, supplier performance and operational efficiency.
- Support the development and execution of So Energy's Smart Meter Installation Strategy.
- Coordinate elements of the smart meter rollout programme, including stakeholder communications, campaign support, customer engagement activity and performance reporting.
- Produce regular management information and strategic reporting to support decision-making and programme delivery.
- Work collaboratively with operational, finance and commercial teams to ensure delivery of key business objectives.
- Drive continuous improvement by challenging existing processes and implementing data-led solutions.
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You’re a great match if:
- You love what you do and enjoy solving complex problems, interested in data analysis, automation and improving business understanding and processes.
- Strong analytical and detail-oriented aptitude; a high degree of accuracy is required to be successful in this role.
- Capable of handling large datasets, reconciliations and validations.
- Experience creating reports, dashboards and performance insights using Excel, SQL, Power BI or equivalent tools.
- Comfortable challenging assumptions, identifying root causes and presenting solutions to stakeholders.
- Excellent communication and organisational skills.
- Strong relationship management skills.
- Ability to manage time effectively, set priorities and meet deadlines.
- You like to learn new skills and are able to adapt to change in a fast-paced environment.
- Ability to work autonomously towards a goal.
- Commercially aware with an interest in identifying efficiency improvements, cost savings and value opportunities.
Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience, skills, and passion will set you apart. We encourage you to apply and tell us about your journey, even if you don’t tick all the boxes.
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APPLICATIONS CLOSE ON FRIDAY 17th JULY
🤝 What's in it for you?
Smart Working Charters:
- Hybrid Working – Every team has its own SPARK Working Charter. Ask your Talent Partner for more details.
Growth & Development
- Dedicated Learning & Development Team – Supporting your development through workshops, coaching and learning opportunities.
- Learning Platform – Access thousands of learning resources to help you build new skills and support your career development.
- Educational Sponsorships – Supporting professional development through initiatives such as Code First Girls.
Pay & Reward
- Up to 10% Performance Bonus – Based on both company and personal performance.
- Annual Salary Reviews – Helping ensure we remain competitive in the market.
- Real Living Wage Employer – Proud to be an accredited Real Living Wage employer.
Time Off That Matters
- Your Birthday Off – Because birthdays should be celebrated.
- Three So Giving Days – Paid time to support a cause that's important to you.
- Enhanced Family Leave – Supporting you through every stage of family life.
Health & Wellbeing
- Employee Assistance Programme (EAP) – Confidential support available 24/7, 365 days a year, including access to professional guidance and structured counselling support.
- Wellbeing Resources via Perkbox – Access a range of wellbeing articles, tools and guidance, alongside employee perks and discounts, all in one place.
- Physical Wellbeing – Free eye tests and annual flu vaccinations.
- Menopause Policy – Providing support and guidance for colleagues experiencing menopause.
Belonging & Recognition
- Affinity Groups – Connect with colleagues through our employee-led communities.
- Monthly Social Events – Bringing teams together and creating opportunities to connect.
- Charitable Fundraising – Supporting the communities we're proud to be part of.
🧩 Diversity, Equity, Inclusion & Belonging
As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all. At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We are a global community, and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it throughout our entire culture.
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