Hastings Direct
Supplier Relationship Executive - Portal Management
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Job Title: Supplier Relationship Executive – Portal Management
Location: Leicester, London, or Bexhill (all hybrid)
Welcome to Hastings Direct
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there.
The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.
Role overview
As one of our Supplier Relationship Executives, we want to make it easy for Home Claims and our suppliers to work together through the tools we use every day. You’ll help to shape the tools that support supplier instructions, scoping, updates, and communication, making sure it works well for everyone. You’ll provide clear MI to continuously improve customer and business outcomes.
You’ll work closely with colleagues and suppliers to understand what’s needed now and in the longer term, and turn that into a practical, achievable roadmap for supplier interaction that supports the wider Home Claims strategy.
Job details – you’ll need to have demonstrable experience in:
- Taking ownership of the supplier scoping and communication tool used by Home Claims, making sure it helps the business and suppliers work effectively and efficiently together
- Working with supplier management, operational teams, suppliers, and stakeholders to understand what the supplier tool needs to do now and in the future for scoping, costing, updating, and providing clear and easy-to-use MI
- Building strong knowledge of how the tool works so you can help shape decisions about how we use, improve, and integrate this and continuously reviewing tool performance, dealing with issues or escalations when they happen
- Agreeing a clear, prioritised roadmap for any set-up and integration improvements and working with change and technology teams to connect the tool with other Hastings and supplier systems, managing configuration changes successfully
- Reviewing each release afterwards to spot issues, capture learning, and improve future rollouts and working closely with the tool provider on improvements, innovation, and commercial opportunities whilst building a strong working relationship
- Be the ‘go-to’ person for any questions about how the supplier tooling is used, managed, and changed
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Essential skills/experience:
- Strong knowledge of configuring and understanding claims tools with exposure to systems change and/or implementation – with home claims experience being highly advantageous
- Experience of working with suppliers, confident working with people at different levels to agree and deliver change and help shape strategic decisions
- Able to demonstrate how you’d turn complex requirements into something clear and easy to understand
The interview process
- Recruiter intro/screening call
- 1st stage interview with hiring leader (MS Teams)
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.
Regrettably, we are unable to offer sponsorship for this role.
Benefits:
In addition to a competitive salary, you will also receive…
- Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
- Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
- Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice, and free access to financial wellbeing support
- Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups, and a dedicated team to make sure we are covering your needs
- There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year, and much more...
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Join us and you’ll find a different way of doing things.
We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training, and development you need.
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Hastings Group is an equal opportunities employer
which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.
Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
Would you like to learn more about how we value diversity and inclusion at Hastings Direct and what our rewards and benefits package looks like? Are you interested in how we engage with and support our local communities and the wonderful wellbeing programme you will have access to? Click here and check out the what we offer tab to learn more.
Hastings Direct is a fast-growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company, and community. It's a dynamic, flexible, fun, and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in, and have fun along the way.
If you enjoyed the video and would like to learn more about #LifatHD, check out our colleague stories
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