Bupa UK
Supplier Relationship Manager
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Supplier Relationship Manager – IT
Hybrid working model 3 days per week working from home | Salford Quays, Manchester Permanent full-time position (37.5 hours/week)
Salary Starting from £60K per annum, dependent upon experience
About the Role
Working in our UK support functions, you’ll support our customer-facing colleagues to deliver exceptional standards of customer service and patient care. Every role at Bupa impacts lives—you’ll do work that matters, making a difference every day.
As an IT-focused Supplier Relationship Manager, you’ll:
- Maximise the in-contract relationship with Bupa’s strategic suppliers.
- Align suppliers with Bupa’s Supplier Management Framework, ensuring compliance with regulatory obligations (FCA/PRA).
- Reduce contract costs and extract value while building strong supplier relationships for optimal performance.
Key Responsibilities
Whatever role suits you best, you’ll be instrumental in realising our combined vision: making health happen.
Strategic & Operational Leadership
- Onboard and maintain post-contract supplier relationships, including governance oversight.
- Lead regular supplier performance reviews (e.g., SLAs, cost improvements, service quality).
- Conduct due diligence, risk profiling, and assurance reviews to mitigate financial/reputational risks.
- Drive innovation, efficiencies, and value collaboration to enhance Bupa’s attractiveness as a supplier.
- Translate business needs into supplier-focused continuous improvement plans.
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Risk & Service Excellence
- Ensure suppliers meet FCA compliance (where applicable).
- Resolve operational/service incidents with root cause analysis (actioning improvements).
- Develop and implement performance remediation programs for underperforming suppliers.
- Identify contractual headaches while optimising negotiation flexibility.
Market & Reporting Insight
- Conduct market scanning and benchmarking to keep supply base competitive.
- Provide actionable management reports across all organisational levels.
Requirements
Essential:
- Supplier assurance/audit experience, preferably FCA/PRA compliance management.
- Outsourced service provider relationship management.
- Strong understanding of contract terms and risk management frameworks.
- Commercial acumen with experience in cost mastery/chford value extraction.
- Advanced negotiation, communication, and stakeholder management skills.
Nice-to-Have:
- Procurement/Risk Management qualifications.
- Experience in IT service provision or digital transformation projects.
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Benefits
Designed to support holistic wellbeing (physical, mental, social, financial), our flexible benefits include:
- 25 days leave (eye-catching growth with buy/sell options).
- Bupa health insurance.
- Enhanced pension/life insurance with a performance-based bonus.
- Onsite gyms or discounted membership (if no gym).
- Unique perks like online legal/wellness services.
Every employee thrives under Viva, our global health and social environment programme.
Why Join Bupa?
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Compassionate Purpose: We’re a health-focused company with no shareholders—our customers and people drive everything. Every decision maximises lives and community impact.
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Diversity & Inclusivity: We champion "Be you at Bupa" and proactively seek diverse voices. Over 60% of senior managers belong to underrepresented demographics.
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Disability Confident: As a Level 2 Disability Confident Employer, we’re prepared to offer adjustments to create fairness.
Job Area: Finance & Accounting Location: [Bupa Place](location link not included here)
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