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Supplier Relationship Professional - Apprentice - Milton Keynes
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This is a hands-on, operationally focused role based within the BT Consumer Distribution Centre, working closely with internal teams and supplier partners to make sure the products reaching our customers meet the highest quality and compliance standards.
Requirements
- GCSE in: Any (grade 4), Any (grade 4), Any (grade 4), English (grade 4), Maths (grade 4)
- A Level in: Any (grade C), Any (grade C)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
- Right to work in the UK for the full 4 year duration of the apprenticeship.
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Responsibilities
- Supporting quality compliance activity across suppliers and products within the distribution centre
- Carrying out product inspection and quality checks, helping to identify faults, trends, and risks
- Reviewing data, reports, and testing outcomes to spot patterns and opportunities for improvement
- Working with supplier contacts and internal stakeholders to resolve quality or compliance issues
- Supporting documentation and process updates in line with quality standards
- Contributing to continuous improvement projects that improve efficiency, quality, and customer outcomes
- Building strong working relationships with colleagues across operations, quality, and supply chain teams
- Learning how decisions are made around product release, rejection, and corrective actions
This is a practical role that combines data analysis, problem-solving, and relationship management in a fast-paced, technology-driven environment. We do not expect you to do everything from the offset. There will be plenty of support in place to achieve this.
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Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course contents
- Compliance: Work in accordance with organisational controls and statutory regulations
- Communication: Share improvement progress through appropriate reporting
- Project management: Plan, manage and implement improvement activities. Identify and support management of risks. Develop the business case for improvement activity and implementation
- Change management: Engage through communications. Reinforce – positively and negatively. Effectively coach peers
- Principles and methods: Use a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits
- Project selection and Scoping: Identify and scope improvement projects and establish clear measurable objectives
- Problem definition: Develop a problem/opportunity statement supported by validated data
- Voice of the customer: Apply techniques to identify customers, their requirements and translate these to metrics
- Process mapping & analysis: Apply process mapping tools to visualise processes, analyse process performance establishing key insights for performance improvement
- Lean tools: Apply techniques such as identification and removal of 8 wastes, 5S (Sort, Shine, Set, Standardise, Sustain), standard work, kaizen, visual displays and controls, error proofing, preventative maintenance
- Data acquisition for analysis: Develop data collection plan and validated measurement processes to understand performance
- Basic statistics & measures: Establish patterns and trends in data over time using tally, pie, run/trend and pareto charts
- Data analysis-statistical methods: Identify common and special cause variation
- Process capability & performance: Analyse product/process performance using good quality data
- Root cause analysis: Use cause and effect diagrams, technique of 5 whys and graphical analysis to understand and verify root causes
- Identification & prioritisation: Identify and prioritise improvement solutions
- Benchmarking: Recognise the value of sharing best practice
- Sustainability & control: Create control and reaction plans with detection measures, identify opportunities to embed changes to leverage benefit to the business.
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What you’ll learn
Alongside your role, you’ll complete a nationally recognised apprenticeship:
- Level 3 Improvement Technician, progressing to
- Level 5 Improvement Specialist
You’ll develop skills in:
- Continuous improvement and problem-solving techniques
- Data analysis and root cause investigation
- Quality and compliance principles
- Stakeholder and supplier relationship management
- Process improvement methodologies
You’ll spend at least 20% of your time learning and studying, supported by BT, your manager, and your apprenticeship provider.
About BT
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