Barclays
Supplier Service Manager - Part Time
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Supplier Service Manager - Part Time
Job Description: Assistant Vice President – Third Party Service Provider Risk & Performance Manager
Purpose of the Role
To manage and monitor Third Party risk and performance to meet the requirements of the Barclays Third Party Service Provider Policy and Standards, through control execution, commercial management, relationship, and risk management.
Key Accountabilities
- Manage third-party control processes, including oversight of Third Party Service Provider performance, monitoring of KPIs, and ensuring expectations are met
- Collaborate with stakeholders to deliver outputs that align with procurement needs, mitigate risks, and align Third Party Service Providers with the bank’s needs and business strategy
- Source and evaluate Third Party Service Providers, conducting market research, analysing capabilities, and negotiating contracts
- Monitor industry trends in Third Party Service Provider management tools and techniques through conferences, training, and research
- Oversee Third Party Service Providers’ operations to ensure they meet Barclays’ Third Party Service Provider Management Standards, contractual obligations (including quality, risk mitigation, and commercial compliance), and regulatory requirements
- Support regulatory teams in addressing Global regulatory requests, examinations, and ongoing activity
Role Expectations & Responsibilities
Leading as an Assistant Vice President
The role requires the ability to:
- Advise senior decision-making, contribute to policy development, and ensure operational effectiveness
- Collaborate closely with functions/business divisions to align strategy and execution
- Lead complex teams, utilising advanced professional knowledge to deliver work with organisation-wide impact
- Set clear objectives, coach employees to achieve them, and assess performance and rewards accordingly
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Leadership Behaviours (LEAD Framework)
For People Leaders:
- L – Listen and be authentic
- E – Energise and inspire
- A – Align across the enterprise
- D – Develop others
For individual contributors:
- Lead collaborative assignments and guide teams through structured projects
- Explore new directions for complex projects, combining cross-functional methodologies
- Consult on escalated issues, providing strategic advice to People Leaders
- Integrate new risk mitigation strategies and develop policies/procedures for governance
Key Operational Duties
- Take accountability for risk and controls, ensuring continuous strengthening of governance structures
- Engage in inter-functional coordination, understanding how different areas contribute to organisational goals
- Perform multi-source data analysis (internal/external), blending procedures, practices, and creative problem-solving
- Effectively communicate complex or sensitive information to key stakeholders
- Influence decision-making to deliver competitive business outcomes
Core Values & Mindset
All employees at Barclays are expected to uphold:
- Barclays Values: Respect, Integrity, Service, Excellence, Stewardship – our moral compass
- Barclays Mindset: Empower, Challenge, Drive – our operating framework
Role Flexibility
- Part-time schedule with flexible working available for this position
Additional Role: Supplier Service Manager
Purpose
To act as a key interface between internal stakeholders and external suppliers, ensuring seamless service delivery-aligned with contractual obligations, operational standards, and regulatory compliance.
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Key Responsibilities
- Monitor and evaluate supplier performance
- Drive operational efficiency while maintaining strong supplier relationships
- Manage risk and controls, promoting continuous improvement across Merchant Services Operations
Key Skills & Desirable Experience
Essential Skills & Knowledge
✔ Detailed procurement expertise ✔ In-depth understanding of operations management (risk, controls, business continuity, systems) ✔ Strong analytical skills for business performance analysis ✔ Excellent written and verbal communication
Desirable (But Not Mandatory)
✔ Prior experience as a Supplier Manager or Service Manager ✔ Knowledge of Merchant Services Operations platforms/products/services ✔ Background in a governance or oversight role ✔ Ability to adapt to evolving business priorities flexibly
Location
- Based in Birmingham
Assessment Areas
- Critical skills for success in the role include: risk & controls, change & transformation, business acumen, strategic thinking, digital & technology, alongside technical skills
Barclays Work Experience Culture
Our unique culture emphasises:
- Self-disciplined, collaborative employees who are curious, trustworthy, humble, and truthful
- A commitment to making a meaningful difference
- Opportunities for continuous growth, sustainability focus, recognition and engagement
"Join us at Barclays as a [Supplier Service Manager]{.underline} to play a vital role in shaping our partner ecosystem."
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