Go Swag
Supply Chain Coordinator
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About Go Swag 🚀
We’re reinventing the corporate gifting industry through technology. Founded by tech entrepreneurs, Go Swag is moving beyond traditional "merch." We believe that software, AI, and smart automation can completely transform how the world’s biggest brands celebrate, reward, and build relationships. While the rest of the industry has been slow to change, we are building a future where technology powers personalisation at scale and operational excellence.
From onboarding packs for new hires to global event giveaways, we deliver sustainable, premium merchandise that recipients actually love and use for years. We handle the entire end-to-end lifecycle - design, production, global storage, and distribution - making branded gifting effortless and borderless.
Why join us?
- Elite Client Base: We are trusted by the most influential companies on the planet, including Meta, Intel, Unilever, ElevenLabs, and Lovable.
- Tech as a Differentiator: We aren't just a gifting company; we are a tech-first platform using NextJS, AI, and automation to disrupt a global market.
- Series A backed and scaling fast: This is an exciting moment to join a high-growth startup with serious momentum behind it.
- Sustainability without Compromise: We champion high-quality, recycled products, moving the industry away from gimmicks and toward long-lasting impact.
The Role
The Supply Chain Coordinator supports the day-to-day movement of orders through production, shipping, and warehouse delivery. The role requires excellent organization, accurate communication, and consistent follow-through. Technical knowledge can be developed through training, but the successful person must already demonstrate ownership, attention to detail, and sound judgement around when to ask or escalate.
What you'll be doing
Initial focus
- Manage straightforward UK orders with guidance and clear escalation support.
- Maintain accurate order records, chase updates, and keep stakeholders informed.
- Build knowledge of suppliers, products, decoration methods, artwork, and logistics.
- Progress gradually towards more complex EU, US, and international production.
Order coordination
- Review assigned orders and check that the required information is present.
- Request quotes, confirm stock and lead times, and gather supplier information.
- Send approved order details to suppliers and maintain clear written records.
- Track production progress and follow up when updates are overdue.
- Keep HubSpot, spreadsheets, and internal statuses accurate and current.
- Flag missing information, changed deadlines, or emerging risks promptly.
- Support split deliveries and warehouse coordination under guidance.
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Supplier communication
- Write clear, professional emails and ask direct questions.
- Chase suppliers consistently and record agreed actions or dates.
- Query vague, incomplete, or contradictory updates rather than accepting them at face value.
- Escalate quality, timing, pricing, or communication concerns to the Supply Chain Lead.
- Build positive working relationships while remaining comfortable holding suppliers accountable.
Artwork and production support
- Check that the correct artwork version, branding method, size, and placement information has been supplied.
- Coordinate proofs and ensure required approvals are recorded before production.
- Learn to identify common risks for embroidery, print, colour matching, and garment suitability.
- Refer uncertain or unusual artwork decisions to the Supply Chain Lead or graphics team.
- Never guess an approval because a deadline is tight.
Logistics and warehouse support
- Arrange routine parcel collections and provide accurate delivery details.
- Gather and record carton quantities, dimensions, weights, and tracking information.
- Monitor shipments and raise delivery exceptions promptly.
- Communicate with warehouses about inbound goods and required documentation.
- Develop knowledge of pallets, freight, customs, and international shipping over time.
Quality and issue management
- Record shortages, damage, defects, or discrepancies clearly and gather supporting evidence.
- Communicate straightforward issues to suppliers using agreed processes.
- Track actions, replacements, or credits through to completion.
- Escalate significant financial, quality, or client-impacting issues rather than resolving them without authority.
Essential Skills
- Responsiveness: Supply chain moves fast and so do we. We're looking for someone who is incredibly responsive to resolve urgent issues.
- Accuracy: You'll be managing complex admin processes across multiple orders at once. We want to see evidence of low error rates - whether that's reduced order corrections, strong QA pass rates, or documented checks you've put in place yourself.
- Communication: You'll be the link between sales, production, and logistics. You'll be able to influence, write professional emails, ask direct questions, and summarize issues in a useful way.
- Troubleshooting: Things go wrong in supply chain. What matters is how fast you fix them. We want to hear examples where you reduced delay time, caught an issue early, or kept a problem away from the dispatch team entirely.
- Attitude: We're a collaborative team that takes ownership and focuses on fixing problems rather than pointing fingers. If that sounds like you, you'll fit right in.
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Desirable Skills
- Background in production, purchasing, procurement, supply chain, or order coordination
- Working with suppliers, warehouses, couriers, or fulfilment providers
- Familiarity with print types and Pantone matching
- Experience working with 3PLs and international shipping or customs documentation
- Promotional merchandise, apparel, print, manufacturing, or e-commerce
- Customer service, account coordination, or project administration
- Google Sheets or Excel and a CRM or order-management system
- Handling complaints, quality concerns, quotes, or invoice checks
Growth Mindset Over Checklists
We’re looking for impact, not just a perfect CV. If you’re excited about this role but don't check every single box, we still want to hear from you. We see these requirements as a guide; what matters most is your potential to contribute, your passion for our mission, and your ability to solve complex problems.
Application process
- Initial call with the Talent Lead: An informal call to discuss the role and your relevant skillset
- Interview with the Supply Chain Lead (line manager): You’ll have a chance to discuss your experience in more detail
- Interview with the Head of Operations: You’ll have a chance to showcase your skills through a presentation with Q&A
Salary: £26-28k pa
Location: Full time at our Glasgow HQ (Hillington) with some hybrid flexibility
Go Swag is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need, ensuring that every candidate is treated fairly regardless of background or identity.
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