Henkel
Supply Chain Degree Apprentice
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About the Role
Henkel Consumer Brands hold leading market positions worldwide, and its Brand name product business is continuously developing. Operating within both Retail and Professional Industries, our Brands and products are used widely every day. You will be part of a rotational programme in three roles:
- Customer Excellence
- Logistics
- Demand Planning
What You’ll Do
- Customer Excellence (Customer complaints & claims management)
- Handle customer conversations via inbound emails and conduct ad-hoc analysis
- Monitor and manage cases through GBS+ (Shared Service Centre)
- Act as the customer’s internal point-of-contact for resolving and negotiating issues relating to:
- Order delays
- Incidents
- Returns
- Pricing
- Invoices
- Drive performance improvements within the team
- Use analysis and insights to identify key trends and propose improvements
- Work within established company practices and compliance guidelines
- Work independently while restant within a well-supported team
- Logistics
- Provide SAP support for operational fundamentals, including:
- Reworks
- Purchase orders
- Oversee Electronic Data Interface (EDI) management
- Monitor and report on key supply chain metrics
- Provide SAP support for operational fundamentals, including:
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- SKP Professional
- Returns Management
- Coordinate urgent shipments
- Demand Planning
- Support Demand reviews with PowerBI and Microsoft Office
- Manage out-of-stock reports
- Assist the Project Implementation Manager across all project stages
- Oversee product lifecycle management in SAP
What Makes You a Good Fit?
Minimum Qualifications
- A-Levels: BCC or BTEC: DMM
- GCSEs:
- Maths Grade 4-9
- English Language Grade 4-9
Key Skills & Attributes
- Strong communication skills
- Exceptional organisation and time management
- High attention to detail
- Collaborative mindset
- Ability to build strong relationships
- Creativity and commercial thinking
- Adaptability and a willingness to learn
Perks & Benefits
- Flexible working: Scheduled hours with a hybrid work model
- Diverse opportunities for national and international growth
- Global wellbeing standards including:
- Comprehensive health and preventive care programs
- Gender-neutral parental leave of a minimum 8 weeks
- Performance-based bonuses and incentives
- Competitive retirement benefits: Annual contribution of up to 10% of basic salary
- Pension and Life Assurance
- Annual leave: 27 days plus 8 Bank Holidays
- Celebration vouchers as a thank-you for contributions
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Who We Are
At Henkel, we embrace a broad spectrum of backgrounds, perspectives, and life experiences. Our diversity is our superpower—it fuels innovation and drives results. You bring your uniqueness, and we believe we make the company stronger together.
We welcome all applications—regardless of gender, origin, culture, religion, sexual orientation, disability, or age. Diversity fuels our creativity, sustains our growth, and empowers us to do great things.
Join us and be part of a team that values and celebrates what makes each of us extraordinary.
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