Quality Control & Assurance

• Design and execute inbound and outbound QC protocols across manufacturing and fulfillment
• Identify defects, inconsistencies, or process breakdowns quickly and decisively
• Lead root cause analysis and implement preventative, long-term solutions
• Protect brand trust by ensuring only top-quality product reaches our customers

Process Improvement

• Continuously identify operational bottlenecks across the supply chain and logistics workflows
• Apply Lean principles to improve forecasting accuracy, inventory integrity, and fulfillment speed
• Build and maintain dashboards covering order accuracy, turnaround times, returns, and defect rates
• Use data to surface risks early, drive prioritization, and inform leadership decisions

AI Enablement

• Embed AI tools into forecasting, inventory management, reporting, and decision-making workflows
• Test and scale automation and AI-driven operational improvements across logistics
• Identify where AI can replace manual processes and reduce operational overhead

Cross-Functional Leadership & Communication

• Operational liaison between on-site teams, overseas partners, and leadership
• Provide weekly reporting on inventory health, fulfillment accuracy, 3PL performance, and open issues
• Collaborate across customer success, supply chain, and leadership to keep operations aligned with growth
• Communicate proactively across time zones with no surprises

What We’re Looking For

Non-Negotiable

• End-to-end ownership credentials. You have personally owned inventory forecasting, supplier coordination, and fulfillment operations at meaningful scale. If you cannot make that case specifically, this is not your role.
• Manufacturing plus 3PL plus customer-facing experience. You have managed the full logistics cycle across all three at once, not just one.
• SOP discipline. Hands-on experience building, training, and enforcing SOPs with 3PL partners across inventory, shipping, and returns.
• Data-driven. You drive performance and accountability with operational data and reporting, not gut feel.
• AI-native. Familiarity with AI or automation tools applied to logistics, inventory, or operations workflows.
• Builder mindset. Comfortable with ambiguity, fast decision-making, and shaping the playbook rather than inheriting one.
• Strong written English for SOPs, reporting, and stakeholder communication across global teams.

Nice to Have

• Lean Six Sigma certification or equivalent process improvement training
• Experience scaling operations in high-growth DTC, consumer health, or supplement environments
• Prior experience with multi-SKU inventory management on a subscription model

You Must Be AI-Native

Active, fluent daily AI tool usage is mandatory, not optional. We expect you to be embedding AI into every operational workflow you touch from day one.

Why Join Us

• High impact work. Your decisions directly protect revenue, customer experience, and the brand we are building toward 9 figures.
• Work with the best. You will be embedded in a team of A players moving fast with high standards across every function.
• Full ownership. We trust our operators to run their lane. You will have the autonomy to build, manage, and improve your systems without being micromanaged.
• Growth trajectory. For high performers there are clear opportunities to take on expanded scope and step into a leadership role as we scale.
• Performance-based upside. We reward people who deliver. When operations runs clean and the business scales, you share in that success.
• We are building something that matters. Our goal is to become one of the largest supplement brands in the US and operations is the backbone that makes it possible.

Compensation & Perks

We offer a competitive compensation package based on experience, paired with a package built to support your growth and well-being.

• Competitive base plus performance bonuses tied to results
• Fully remote, work from anywhere
• High autonomy, you own your systems and your outcomes
• Real growth opportunity, we invest in your development as we scale