Supply Chain Process Manager

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Ciena is evolving its Supply Chain into a process‑centric, workflow‑orchestrated, and digitally enabled operating model. This role plays a pivotal part in translating business strategy into scalable, governable, and automation‑ready end‑to‑end processes that deliver measurable outcomes. Reporting to the Director, Supply Chain Process & Digital Transformation, this position bridges strategy, operations, and digital enablement to ensure process change creates sustained business value. How you will make an impact: Design and evolve end‑to‑end Supply Chain process architecture (Tier 1–4) aligned to business outcomes and transformation priorities Translate strategic objectives such as growth, cost‑to‑serve reduction, and resilience into executable process designs and operating models Define clear business rules, decision logic, handoffs, and controls that enable orchestration and automation Lead business process design for enterprise workflow and business process management (BPM) platforms such as Pega Partner with Supply Chain, Information Technology (IT), and architecture teams to ensure business intent is accurately implemented Establish and monitor process performance metrics to drive prioritization, continuous improvement, and value realization Enable a shift from functional silos to end‑to‑end process ownership across the Supply Chain The must haves: 5–8+ years of experience in process management, business process transformation, operational excellence, or digital enablement Hands‑on experience with BPM, workflow, or orchestration platforms (Pega strongly preferred; Appian, ServiceNow, Camunda, or equivalent) Proven ability to translate business strategy and operational objectives into executable process designs Experience partnering closely with IT and technology teams on digital implementations Strong end‑to‑end process design skills with the ability to operate beyond functional silos Ability to clearly articulate business rules, decision logic, and workflows Bachelor’s degree in Business, Operations, Engineering, Information Systems, or a related field Nice to haves: Supply Chain domain experience across planning, order management, procurement, fulfillment, logistics, or service supply chain Experience supporting enterprise process orchestration or workflow enablement initiatives Familiarity with process performance measurement, automation coverage, and exception management Certifications in Lean, Six Sigma, Business Process Management (BPM), or process improvement disciplines Experience contributing to reusable standards, templates, and process design best practices Comfort operating in ambiguous, evolving transformation environments Pay Range: The annual pay range for this position in Canada is $71, 800 - $114, 800 Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Create an account to sign up for job alerts and be notified about new opportunities, customized for you. Dig deeper into who we are, what we do, and what you can expect as a member of our team. Meet the people who are shaping the future of communication and explore the culture we’ve built together at CienaLife.